Search Hotels in Bald Eagle West, Hilton Head Island

"Clean room and very nice staff "

"Not sure if it was because I booked through Expedia, but I was given a room next to the ice machine and off the only functioning elevator so there was a lot of noise every day for my stay. The elevator maintenance was a huge issue with only one functioning elevator for the entire hotel. The wait time do you have the elevator pick you up on the ground floor or from your floor during higher traffic times was excessive. The hotel was your basic IHG properties, a little dated, and some of the upgrades seemed a little messy. Received eight tokens upon check-in for free beverages at the bar, thought this was a nice touch until I looked at the menu and the drinks were just OK. I ended up not using them and handed them to another guest prior to leaving the hotel without using a single one. Housekeeping did not replenish coffee or water in my room, despite the front desk indicating that they would, I had to ask twice for this to happen. Upon checkout, I never received my receipt and had to call the hotel two different times in order to try to receive a printed or email receipt and both times I was put on hold for over five minutes to even do that. If you’re just looking for a room to sleep in, go for it as the discount option in the historical district, but if you’re hoping for amenities, I would pass on this hotel."

"Rooms are very loud - hard to get sleep because walls are thin and every sound travels through. Charming, but next trip will stay away from River Street"

"Great facility for families. Most of the staff is very friendly and helpful but they just can’t or don’t know how to manage the volume efficiently enough which leads to very slow service most of the time. Still, good value for a very nice property with nice amenities. "

"We had amazing stay! Great location! Kids had a gereat time! Staff was so nice and helpful! "

"The property was very clean. The staff was really nice. They were actually able to get us checked in 3 hours early. The location is perfect walking distance to shopping, dining, nightlife and the beach. If you get tired of walking, there’s a free shuttle you can call to come right to your room to pick you up. They had activities every day. A pool party, henna tattoos, hair braiding, a magician… it was a great time! "

"Room was clean location was excellent"

"Staff is attentive and eager to please"

"Staff there is amazing! Kiki the front desk agent made a great impression!!! The rooms are just outdated and needs renovations. Overall, we like staying here when we visit. "