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Reviews of Ivy Thonglor 55

4 out of 5
Ivy Thonglor 55
No. 889/446 Sukhumvit Soi 55 (Thonglor), Klongton Nue, Wattana, Bangkok, Bangkok

Reviews

8.0

Very good

Rating 10 - Excellent. 75 out of 193 reviews" "
Rating 8 - Good. 74 out of 193 reviews" "
Rating 6 - Okay. 21 out of 193 reviews" "
Rating 4 - Poor. 14 out of 193 reviews" "
Rating 2 - Terrible. 9 out of 193 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kim Yong

Disliked: Cleanliness, amenities, property conditions & facilities
old place, no intl multiplug, place is dusty, no phone in room to contact recep, made me paid 1800thb for stained bedsheets which Im not sure if its mine.
Stayed 6 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, amenities
One of my favorite properties to stay at

10/10 Excellent

Sam

Stayed 4 nights in Jul 2023

8/10 Good

Angie

Liked: Cleanliness, room comfort
Nice apartment
Overall it was an okay place, little farther from the main sights. For a luxury apartment I was a little disappointed in the service (housekeeping every other day, note “front desk” is really only open during the day for concerns, no dish soap provided despite the kitchen, also shuttle that was advertised was non existent). Staff did respond via what’s app fairly quickly when asked questions. We had to leave a deposit in cash first day and that was returned after their walk thru on last day. Space was a good size and washing machine worked great. Grab app helped us getting around.
Stayed 4 nights in May 2023

8/10 Good

Monthar

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 18 nights in Mar 2023

10/10 Excellent

Jose, Fall River

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My stay at this hotel was very pleasant. Staff was friendly, and the area was great near restaurants and stores for easy and convenient shopping. Otherwise quite a bit of a walk to the train station but an overall great place to stay highly recommend it
Stayed 14 nights in Mar 2023

10/10 Excellent

RICHARD

Liked: Cleanliness, room comfort
Fantastic place! Look forward to staying again!
Stayed 4 nights in Feb 2023

10/10 Excellent

Derek

Liked: Cleanliness, room comfort
Stayed 28 nights in Jan 2023

10/10 Excellent

Kanchana

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very good
Stayed 11 nights in Aug 2022

4/10 Poor

Ahmet Sedat

Disliked: Room comfort
Worse management l’ve seen in my life
Apartment location and facilities was good but it was very bad management because in 11 days they didn’t fixed very noisy Aircondation plus they complained small stain on linen , they threatened me if l don’t pay they will call the police ,of course l didn’t pay that was worse people l’ve seen in hospitality business, l wasn’t enjoy my stay there
Stayed 10 nights in May 2022

8/10 Good

Pasiree

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Tay

Disliked: Cleanliness, room comfort
Good location and nice staffs. Hotel room is old and run down. Cigarette buds were left behind by the previous guest. Microwave was dirty with food from the previous guest. Shower water has no pressure and defective shower head that spray water to every directions. One soap for the entire 3 days stay. TV in the room was removed.
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2020
Response from Justin on 14 Jul 2020
Thank you very much for your kind feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Justin on 19 May 2020
Thank you for your stay with us

10/10 Excellent

John

Liked: Cleanliness, room comfort
good spot to chill during the lockdown
so far our stay here has been very pleasant. the kitchen and utensils have come in handy as I was missing my wife's cooking. super market within walking distance. despite the lockdown service has been spot on. only here because of the lockdown but I would definitely recommend.
Stayed 7 nights in Apr 2020
Response from Justin on 19 May 2020
Dear Mr. John, Greetings of the day! Thank you for your kind feedback. We are pleased to know that you were satisfied with our service and location. We are looking forward to welcoming you again soon. Best regards,

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Laundry machine in room was broken, no extra towels or hand towels or face towels. Called down to get extra towels and they told us to leave the towel so they can pick them up and give us new ones. Didn’t expect to wait a full day for new towels to take shower. Hotel is very misleading be warned
Stayed 2 nights in Jan 2020

4/10 Poor

Laura

Travelled with family
Disliked: Property conditions & facilities, room comfort
Very disappointed
I’ve stayed here 3 times before this. Never had a problem. This time was disappointment. One if the main reasons I stay here is because of the pool. Pool was closed because they’re renovating the building. Some days you could swim with a giant tarp over it (No thank you) the elevator was shut off for 5 hours one day, simple things like getting toilet paper took 3 calls and I still didn’t get it. When I called for customer service all I got was “I’m not sure” as an answer. I checked out 3 night early and got no refund because of policy but I just felt so cheated. I booked the Somerset hotel down the street for my last 3 nights in Bangkok and it was amazing
Stayed 23 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not use this hotel again because amenities are not support everyday, air conditioner is water leaking during I stay that hotel even I claimed they didn’t fix it. I am so angry about it.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. A little far from bts Station but great that they provide free tuktuk service to station
Stayed 2 nights in Oct 2019
Response from Justin on 4 Dec 2019
Thank you very much for your kind feedback. We are looking forward to welcoming you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bath tub isn't working
Stayed 2 nights in Oct 2019
Response from Justin on 4 Dec 2019
Thank you very much for your kind feedback. Your comments will surely be noted for our future improvement and we apologize for any inconvenience. Hope we have a chance to serve you better next time.

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Stayed 8 nights in May 2019
Response from Justin on 15 May 2019
Greetings of the day! We are delighted to know that you had a great experience with us. Recognizing different travel personas, the team at Citadines Apart’Hotel takes pride in serving our guests in a personal & instinctive manner and are passionate about creating memorable guest experiences. We are looking forward to having an opportunity to serve you again and welcoming you to a personalized living experience! Warm Regards,

6/10 Okay

Thanh, Honolulu

Disliked: Property conditions & facilities, room comfort
not a four stars. don't believe the pictures.
hotel is not a four stars quality. bed is dated. limited lighting. ftont desk is hidden. staff not well trained. gave misleading answers. checkout took 20 minutes, because they did know where they put my deposit.
Stayed 1 night in Mar 2019
Response from Justin on 15 May 2019
Dear Thanh, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that they receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. Yours sincerely,

8/10 Good

Roy

Liked: Cleanliness, staff & service, room comfort
Stayed 16 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Amenities
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
No more tuk tuk service. far from BTS Water is either hot or a bit cold Reception only do check in, check out. I tried to borrow adaptor, they dont have them. No slippers provided. Towel was old and torn. Good things.. Spacious room size, friendly staff.
Stayed 4 nights in Jan 2019

4/10 Poor

QQ

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Reception staff was perfect; very friendly and communicates well. 1st night didn't go well as both aircons spoilt. Living roo aircon was dripping with water condensate and I had to put a container to collect the water. room aircon had unbearable noisy fan so I had to switch it off. These were fixed the next day but floor is wet and I had to use the floor mat to soak up water. the room service is quite horrible. Asked for room service and she only comes around 6pm. When she come, she came with replacement towers on her hands only. Came in, change the towers, clean the toilets with dunno what, make the bed without changing the bedsheets, no vacuum of floor (I had to take the wet floor mat and mop the floor myself), and that's it. no replacement of toothbrush kit or shampoo/bodywash. It wasn't like this the last time. Hoepfully this is one-off. Then again for the price I paid, I am not complaining but giving a feedback to whoever is interested.
Stayed 2 nights in Jan 2019

6/10 Okay

CHRISTINE

Disliked: Property conditions & facilities, room comfort
3stars review
We stayed in the 2bedroom suite on 20th floor 5days. The beds are very uncomfortable. We can feel the bed spring. Had to ask 5 times for extra blanket (to cover the springs). One flat pillow. Asked for extra pillow but no stock. Water for bath keep on changing hot and cold while showering. But the bell boy and 3 ladies at front office very friendly and helpful. Very good.
Stayed 4 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Taln on 23 Sep 2018
Dear Anonymous, Greetings form Ariva Ivy Servizio Thonglor. Thank you for your good rating feedback for us, Your good feedback inspired our staff to keep providing the best service for our guest. Hopefully, we can welcome you on your next visit to Bangkok. Best regards Sakol Tueangwiwat Guest Service Supervisor

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a short stay in BKK
Great apartment. Thong lo is a fantastic area to stay in Bangkok. A nice 10 minute walk to the sky train so it's easy enough to get about. Rooms were spotless and the bathroom was fantastic. Happy to stay there again!
Stayed 4 nights in Jul 2018
Response from James on 6 Aug 2018
Thank you for taking the time to share your review and your feedback. We are glad to read that you had an enjoyable stay, and we all look forward to welcoming you back in a very near future. Sincerely,

10/10 Excellent

Tom, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice serviced apartment for short to long stay
The apartment is nicely furnished and the kitchen is well equipped. It is excellent if you want to stay longer in Bangkok. The tuk tuk was out of service during my stay. Walking to the nearest BTS station is around 20 minutes. It was not a problem to me. BTW the vehicle is back to service by the time I leave.
Stayed 16 nights in May 2018
Response from Mr.Revat Sakulsinghdusit on 18 Jun 2018
Thank you for taking the time to share your review and your feedback. We are glad to read that you had an enjoyable stay, and we all look forward to welcoming you back in a very near future. Sincerely,

6/10 Okay

Kalvin

Liked: Cleanliness
Disliked: Property conditions & facilities
Location is good . Sofa is old . Air con didn’t work and had to change room . Bad smell in the room too
Response from James on 18 Jun 2018
Dear Sir/Madam Thank you for choosing us we are pleased to apologize for your inconvenience, and we try to upgrade and fix our furniture with the Aircon during the time also the Housekeeping refresh the smell Imedently for nearing future in the room Regards. Mr.Revat sakulsingdusit E-commerce Manager

10/10 Excellent

FLOYD, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Response from James on 18 Jun 2018
Thank you for taking the time to share your review and your feedback. We are glad to read that you had an enjoyable stay, and we all look forward to welcoming you back in a very near future. Sincerely, Regards Mr.Revat Sakulsingdusit E-commerce Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Trip
Well they did overbooked our room but upgrade us to an apartment without any argument. The apartment was awesome though I did not make use of the kitchen except for the fridge and the glasses. It's about a 23 minute walk to the BTS which wasn't so bad but only because the weather was unusually cool.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Serviced apartment
I felt like “just one of many residents living in the big building” as opposed to a valued guest. I assume it is because the place is a serviced apartment, not an apartment hotel. The service was not good. We sometimes had to ask three to five times for service before being attended to, which included requests such as room cleaning as well as extra towels and pillows. You are given two bath towels, which you have to use at the pool as well because they do not provide towels at the pool. The pillows are thin and the bed is hard with no bedside tables, as there is no space next to the bed. TV picture is poor quality. Internet is slow and intermittent, which became worse towards the end of our seven-day stay. Positives include the following: Spacious and comfortable living room. Well equipped kitchen. Nice bathroom – Jacuzzi bath with separate shower. Big swimming pool and sauna. Air-conditioned lounge at the pool area. Complimentary tuk tuk (prompt service). A few supermarkets less than five minutes’ walk.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not fault the hotel. Room great, pool great and service very friendly and helpful
Stayed 4 nights in Feb 2018

10/10 Excellent

Ian, Heron Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, prefect for me.
Its a bit of a walk to the BTS but worth it. Great street food all around (just point at what you want to try and rub your fingers and thumb together and you'll get the price. No need to learn Thai) or an amazing restaurant across the street (or Soi for locals). Soi 55 is one of the classier in the area, I really like it. 4-500m north will get you to the canals. What an experience of public transport, you might need a guide for that. Room is an amazing layout, large bath (I'm 6'2"), comfortable bed, and and amazinv pool and gym. I can't wait to come back
Stayed 3 nights in Feb 2018

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and spacious. best for mid n long term stay
1 bed room apartment style, comes with washing machine too.
Stayed 1 night in Feb 2018

10/10 Excellent

Syahrein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Better internet connection than last time i went ... its top notch now just that need to clean the bathtub ask the machine will blow out some black particles
Stayed 2 nights in Jan 2018

10/10 Excellent

Hsien Zhuan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My number 1 choice in Bangkok
Awesome!!! Always search for this residence when I am going to Bangkok.
Stayed 2 nights in Jan 2018

10/10 Excellent

E Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and great service
In room facilities were outstanding. Defiantly will stay again
Stayed 2 nights in Jan 2018

8/10 Good

Sian Yaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2017

2/10 Terrible

A, las cruces, NM

Disliked: Staff & service, property conditions & facilities, room comfort
Bad bed, sleeping on the sofa was better.
The bed was terrible, I would even say not for human use. Reception very bad and charged me for a broken washing machine claiming that broke it. Only 3 working TV channels with bad connection. The only possible good thing is the house keeping that kept the place clean and the size of the bath tub was good. They even promised to change my room but didn't.
Stayed 6 nights in Sep 2017

10/10 Excellent

kc, seattle wa usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean room
2 bedroom suite is nice & big. The hotel is easy waking to shops & dining.
Stayed 2 nights in Jul 2017

8/10 Good

Joshua, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel location within the Thong Lo area
Overall experience was decent, the room provided almost everything but lacked several items too. They have literally a full kitchen set with utensils, glassware, pans, you name it they have it. Room is spacious and broken into 2 components, living room kitchen / bedroom. They even have a washing machine in the balcony to do your laundry. Things which I feel they should have provided are: - Hand towels - Room Slippers - Facial tissue papers
Stayed 3 nights in Jun 2017

8/10 Good

Abraham, Taichung, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with comfort room
The Staff is kind. The service is good. Barhroom with jacuzzi. Everything seems so great. But... Hotel is about 1.8 km from the BTS Thonglo. I still choose it because the Property Amenities shows that they have free area shuttle. The first time when I asked for area shuttle on Sunday. The staff told me no service on Sunday. The next day, I asked for it again while it's raining heavily. But unfortunately, still "no servive". And the staff told me that will be still "no service" on Tuesday. So I have to walk to the BTS station in the rain. Well... bad experience.
Stayed 3 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was awesome except the bed was uncomfortable, had backaches!

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alegria

Liked: Cleanliness, staff & service, property conditions & facilities
No worries!
Security is great! Location is a plus, close to Thonglor BTS and many eateries... Rooms are fully equipped with kitchenette! Washer/ dryer! Great rates!

6/10 Okay

Shirley

Liked: Cleanliness, room comfort
Far Hotel from Thonglor BTS
Wasn't a pleasure stay as this hotel really needs many improvement 1) hots water supplied is not stable 2) tuk tuk service only sent out to Thonglor BTS, no pick up. Till 5pn only. NO service on Sunday 3) old room key system 4) room only provide bath towel NO hand towel or floor mat 5) bath gel n shampoo only provide 1 set ( at anytime only can use 1 time because is a small tube) 6)nice kitchenette but no kitchen towel or tissue. 7) only 2 pillows , no extra 8) tv signal is superb bad !