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Reviews of Nagoya Mansion Hotel & Residence

4 out of 5
Nagoya Mansion Hotel & Residence
Jl. Raden Fatah, Kampung Utama Street No.1, Nagoya, Batam, Batam Island

Reviews

7.0

Good

Rating 10 - Excellent. 33 out of 180 reviews" "
Rating 8 - Good. 67 out of 180 reviews" "
Rating 6 - Okay. 46 out of 180 reviews" "
Rating 4 - Poor. 19 out of 180 reviews" "
Rating 2 - Terrible. 15 out of 180 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Raymond

Stayed 2 nights in Dec 2023

6/10 Okay

ZAW MAUNG

Travelled with group
Wifi is not stable connection
Stayed 1 night in Nov 2023

10/10 Excellent

YUKIHIDE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Lam hong

Stayed 2 nights in Mar 2023

6/10 Okay

Kamsani

Stayed 2 nights in Dec 2022

6/10 Okay

Didier

Business traveller
air con not cold, in room safe can’t be used, reminded twice but nothing was done. No menu in room, didn’t bring even after reminded twice. mediocre breakfast
Stayed 2 nights in Sep 2022

6/10 Okay

Didier

Business traveller
Disliked: Staff & service
pre arrival sent email to confirm all 6 rooms on same floor. Confirmation email sent to us. But they couldn’t give us sane floor rooms upon checkin. Very very inconvenient. Toiletries not topped up, no coffee cups no glasses. Toilet flush leaked, had to change rooms in middle of meeting !!!!
Stayed 2 nights in Sep 2022

4/10 Poor

Burhan

Disliked: Property conditions & facilities
1. Staff availability answering phone call 2. Request as per booking not fulfill. (Example: we wanted for queen bed but when arrived, no more available) 3. Aircon not cool. 4. Our room near to the lift, it was very noisy when the brake catches or release.
Stayed 2 nights in Aug 2022

2/10 Terrible

Mohd Jasman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor facilities
Very poor in services. Poor facilities. Dirty room. No utensil. No tooth paste. Noisy by other room stayer . Not going to stay here anymore
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Ok just average. Could be better
Stayed 1 night in Jul 2021
Response from Neisya Yola - FO Supervisor on 3 Sep 2021
Dear Sir/Madam, Warmest greeting from Nagoya Mansion Hotel & Residence. Thank you for staying with us and for taking the time to review our Hotel during your recent visit. I am glad to hear that you enjoyed your visit and found our Hotel comfortable. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience. Once again, thank you and we look forward to welcoming you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Good Location
Stayed 1 night in Oct 2020

8/10 Good

Barmawi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Location is good. Clean and all staff are very friendly.
Stayed 2 nights in Feb 2020
Response from Shafiera on 9 Mar 2020
Thankyou so much for staying with us,we appreciate your feedback

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Can't use grab app through hotel WiFi...
Stayed 1 night in Jan 2020
Response from Shafiera on 9 Mar 2020
We are sorry about your lamentation,we will work hard to fix the issue you experienced,thanks for letting us know

4/10 Poor

LiewKM, batam, Indonesia

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Family suddenly feel like going for a day getaway. We didnt manage to book the usual hotel, got this hotel last minute without looking other reviews .This will be the first and last time staying in this hotel : First room not ready when we came at 2plus deliberately, given only one card causing inconvenience, water bottles x2 ea provided , towels x 3 ea when we mentioned 4 guests.Not to mention the hot water took quite a while. luckily the staffs are polite and professional in service, beds are comfortable , 2 out of 3 air conditioning system work very well , shower s' water pressure ok, both TV working, swimming pool nice but cosy, location near nagoya shopping mall. We feel it is not really worthwhile in term of $$.
Stayed 1 night in Dec 2019

6/10 Okay

Sim

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bath towels were old and pillow and bedsheets were stale.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and efficient and staff was friendly, smiley and professional. Everything was clearly explained to me. Am happy with my choice. Location is convenient and near to Nagoya hills malls
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is Central in Nagoya and hotel is quite worth for the money paid, quiet and a reasonable good gym workout area.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
It was average. Front desk was not very friendly. Not very clean.
Stayed 1 night in Jun 2019

4/10 Poor

Soni

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Infected with ants. Despite changing several rooms, all rooms had full of ants. Staff are not friendly. Air con not working properly.housekeeping does not top up shower gel and shampoo or change towel. For everything they will ask you to pay be it extra pillow or shower gel and etc
Stayed 2 nights in Jul 2019

4/10 Poor

Regina

I ignore what other people say before i book the room but after i arrive there i do relaise the room was small,air con are leaking ,the toilet water are slow and dirty Some staff are arrogant as they are when you ask what was wrong with the lift, instead of asnwering they choose to be pretending not to listen ..we up the stair case since we arrive until we chech out. Anyway we book the big room with 2 bedroom,living room n kitchen but the room are not as fresh ,clean and good as i thought
Stayed 1 night in May 2019

4/10 Poor

ALASDAIR

Disliked: Property conditions & facilities
In desperate need of a refurb. Room was tatty but the bed was comfortable enough. Bathroom was minuscule and the towels. would rip the skin from your back. Staff were pleasant and tried to be helpful. Buffet breakfast was very limited and the fruit was tired looking. My room overlooked the nearby mosque and the soundproofing of the windows did nothing to stop the 4am wake up call from the Muezzin.
Stayed 1 night in May 2019

4/10 Poor

Zulfadly

Disliked: Staff & service
Stayed 1 night in Apr 2019

2/10 Terrible

Leela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible, we went for breakfast at 8.30am and there was ay food left. Made a complaint to the floor manager and she smile n said that breakfsst is till 11am. U can open the cafe the whole day but with out even cereal or even bread what u expect ur customers to eat?
Stayed 2 nights in Apr 2019

8/10 Good

Zulfadly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Singaporean

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel too old. Staff is very helpful. Taxi promotion by hotel is good
Stayed 1 night in Apr 2019

6/10 Okay

Pooja

Disliked: Cleanliness, property conditions & facilities
Towels smelly, room musty.. disappointed
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

keng heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed!!! 4 stars hotel???
Very Bad service or no service at all! Informed the counter to change the Towel cos it was very smelly but didn't rec new towel. Called housekeeping or reception few times but no one picks up call. Only given 1 room key, so inconvenience! I wonder how do they rate as 4 stars? Will not go back again even if for free!!!!
Stayed 1 night in Dec 2018

8/10 Good

Suhaimi

It was a very wonderful stay even though just a night. The room is cosy, bed is fluffy, spacious, toilet is well maintained, have variety of food for breakfast, hotel staff are helpful. . Overall is nice. Will come back again my next trip here and will recommend friends.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

4/10 Poor

Inn, SG

Disliked: Cleanliness, property conditions & facilities, room comfort
Booking for 1 exclusive double bed but was given 2 single bed due to so many people. Toilet was smelly. Breakfast request for half boil egg with the staff and she noted. We waited for our half boil egg and did not send to us. This is not the first time. The last time I went they did the same thing. We request from the staff and even ask me how many we want but never send to us. They never top up the food and drinks. The service was no good...
Stayed 1 night in Nov 2018

6/10 Okay

Jennie

Liked: Cleanliness
The facilities look old and there are no proper maintainence on the facilities. Our toilet door is faulty and can't closed and air-conditioning is not cold in a bed room.
Stayed 1 night in Oct 2018

4/10 Poor

Teck Kian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Service Hotel
The room has crocroch, the water heater is slow, takes more than 5 minutes of running water before feeling warm water coming. Bath water splasing out of bath area as bad design. Air con remote not controling the AC, informed front desk personally and nothing was done...very bad service, food was lousy too...
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room Service
It would be great if the hotel provide free ice cube.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Location is good. Near to Nagoya Hill shopping mall. However, housekeeping service should improve. I have requested for hair dryer but it took about 40 mins to send to my room. Concierge service was excellent. The staff recommended us a few places for dinner and massage. Hotel taxi service is having 50% promotion. Superb worth!
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
SMELLY OLD TOWELS
The only thing i didn't like about this hotel are their very old smelly towels. I mean really old and smelly you wouldn't even use it as FLOOR bath towel. We had to use our clothes to wipe us dry after shower and had to go to a salon to wash our hair instead. Room is ok but bring your own towel if you decide to stay in the hotel
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay
For the price we pay, food is considered very good already. Bed is comfortable to sleep. 2 pillows provided which is important to me because i can't sleep with 1 pillow. Walking distant to Nagoya Hill shopping centre. However, we booked for double bed but no double bed available and given 2 single beds. Beside the building, there is a pharmacy. Opposite the building, there are food stalls which is cheap and good food.Free dropped off provided from 4 pm to the 3 shopping centre. Overall, still would recommend to stay.
Stayed 2 nights in Sep 2018

8/10 Good

Kelly, Singapore

Liked: Cleanliness, staff & service
Relax and Pleasant
Hotel are nearby all the shopping mall and seafood restaurant
Stayed 2 nights in Aug 2018

8/10 Good

saharom, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okok
Only the shopping mall is mcuh away from the hotel.
Stayed 1 night in Aug 2018

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and professional staff , gym is nice , but the pool was too small !
Stayed 1 night in Aug 2018

8/10 Good

Jacky, Singapore

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Decent hotel
Bed is very comfortable. Area is very close to city but not walking accesible. Breakfast was pretty much plain and simple. Price is cheap. Room view not to expect much. Room facilities is below average. Overall, still a pleasant stay.
Stayed 1 night in Aug 2018

10/10 Excellent

alee, singapore

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel
Choose non smoking room but end up get smoking room but we had no problem with it. Only that the room toilet water temperature is mostly too hot, and if change to cold, the water pressure is lesser. And saw afew cockroaches in the room. Other than that its a great stay without the renovation.
Stayed 2 nights in Aug 2018

8/10 Good

Emellia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Azhari

Liked: Staff & service
Stayed 1 night in Jul 2018

2/10 Terrible

Randell, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down and uncaring staff
Nahoya Mansion, Batam, Indonesia.....Yeah, should not have believed the reviews....Come to find out they were made by "Local Guides", not by people who have actually stayed at the hotel. This place is horrible! Checked into our 2br suite....curtains/blinds broken, one bathroom had no drain in the shower and the drain it drained to was blocked flooding the bathroom, also had a gap over the window big enough to place you hand in ALL the way to the outside of the building. The second bathroom had no shower curtain so water splashed all over the floor, water leaking from the ceiling, and there was absolutely no water pressure in either bathroom! The plugs for the appliances we're different from the wall sockets...had to call down and have adapters brought to room, and in general...the room was just in bad disrepair. What made it worse was the staff really doesn't care...As I was explaining what was wrong with the room, The manager just smiled/giggled and gave a very insinsire apology, never taking what was wrong with her hotel seriously. So, after discussing the issues with the manager on duty (the GM and Assistant GM were not located on site) The hotel offer an identical room.....all the way down to the exact same issues of the first room, including the gap over the window where I could stick my hand outside! Yeah, Seriously!They have refused to move us to another hotel and refused a refund or any type of compensation.
Stayed 3 nights in Jun 2018

2/10 Terrible

Isna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfactory. The room was dirty. Staff were unhelpful, inflexible and unwilling to help. No attentiveness nor service recovery even after I’ve voiced out my utter disappointment.
Stayed 1 night in May 2018