Hotel Butik di Bel Air

"I returned to my room around 4 PM and unexpectedly found a maintenance employee inside, even though I had not requested any maintenance or been notified that anyone would enter my room. I reported it to the front desk, but unfortunately, no one ever followed up or explained why he was there. This made me feel very uncomfortable and raised serious concerns about guest privacy and security."

"Was trapped in the elevator for over ten min with no lights…where the emergency button did not work… When brought to staff at the front desk they didn’t seem overly concerned and was enough to not stay here again. It’s too bad because I’ve stayed many times over the last 9 years and always had pretty good experiences, but this was enough to not come back."

"We had such an amazing stay! The staff was incredibly friendly, welcoming, and always ready to help. The hotel was very clean and comfortable, which made our stay even better. The location is perfect—close to everything we needed, and there are plenty of great food options nearby. Breakfast and delicious restaurants are literally just across the street! We really enjoyed our stay and would definitely come back. Highly recommend!"

"Although the rooms are large and spacious, there’s no hairdryer the coffee pots don’t work. The downstairs bar was not open to accommodate guests. The outside where you have to catch an Uber ride was loaded with trash and wet in front of the building. The on-site barber is not on site. You have to schedule in advance."

"TV need repair, location and friendliness perfect"