Cari Kastel di Bel Marin Keyes

"Great staff, beautifully maintained all around. But it’s lipstick on a pig…. The beds are not comfortable which I believe had a lot to do with the fluffy pillows that flatten within a minute of laying on them. We needed 3 each and still had horrible sleep and a kinked neck that was actually not caused from riding rides at six flags since we didn’t prior to the forest nights sleep. Don’t call for more towels either because housekeeping is like it’s not ran by the same people, because they didn’t...

"Brand new so of course it’s clean and tidy. Staff was not helpful- a woman was trapped in the elevator for over an hour before they would call 911- they wanted to wait for the tech. Hot breakfast was nice but they weren’t prepared for the volume of people at all! Convenient location - can walk to downtown Novato!"

"The Elm Inn is aesthetically beautiful. The grounds are lovely, and the rooms are also visually appealing. However, our overall stay was not very pleasant. The bed was very uncomfortable in our room. The top of the bed seemed to sag, which made the attempt to sleep very difficult. When we arrived, the toilet paper roll in our room was nearly empty. We ran out of toilet paper and had to order some because there was no staff on the property after 9:00pm; unacceptable. The breakfast was HORRIBLE,...

"nice and clean"

"Good place to stay, no complaints."

"Hotel needs updating. Some of the furniture tattered. Great bakery next door. No restaurant close by but within walking distance"

"Property always clean and welcoming. Staff helpful and accommodating. The only thing I don’t like, I some rooms the television is on the side wall of the room, uncomfortable after a while"

"Clean and spacious room, comfortable bed, easy parking on site and friendly staff!"

"Staff at check in desk not friendly and not knowledgeable"

"The only downside for me is that the air conditioner is very old, and the showerhead in the bathroom needs to be a handheld one with a hose"

"Nice hotel. We have 2 complaints: 1. There was no non-dairy milk for breakfast. 2. No elevator. We chose a 2nd floor room and the front desk did not let us know about no elevator until I asked after we were about to go to room. The clerk should have anticipated that two 80+ seniors would not want to lug suitcases up steps."