6/10 Cukup Baik
Alan
19 Jul 2025
Disukai: Kebersihan, staf & layanan
When I checked in on 7/17 I was given a room whose bathtub has just been resealed even though (as I was shown later) there is a list of rooms that were not to be rented out. Originally I thought that the aroma was an extension of the fragrance which was used in the lobby but as the night wore on the smell became quite noxious. When I questioned it the next morning (7/18), the person at the desk (Debbie) was AMAZING and very sympathetic and made sure that I was given a new room for that night's (7/18/) stay. I asked about any compensation for being in such a condition and for having to change rooms. She asked me to speak to the person that night. Unfortunately, the person at the desk that night was the same person who checked me in the night before. He told me to ask the person at the desk in the morning (today, 7/19). The person at the desk this morning, doing my checkout, told me he could not do anything. The rooms with the odor of the re-sealant should NEVER have been given out. Especially since there was a list. The fact that everyone seemed to be passing the buck when I asked for some kind of compensation was, to me, a stall tactic or a cover-up.
Alan
Menginap 2 malam pada bulan Juli 2025