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"Room was ok. Beds are small and not that comfortable. Our family got stuck in the elevator for 10 minutes. Staff was friendly."

"Pool is small and is easily overcrowded. Not much seating in there. Hit breakfast and happy hour as soon as possible. The staff we encountered were nice especially the door man but our suite did not get cleaned. We had to go downstairs for towels twice. They did not provide the crib we asked for and it was very dusty like it hadn’t been cleaned in a while. "

"We had an amazing three days in downtown Chicago and the Palmer House. Hilton was at the center of everything. We got to see Hamilton, which is literally right across the street from the Palmer house and garage parking was conveniently located across the street on Wabash. I booked it through SpotHero, three days ran us about $60. The hotel is gorgeous. The rooms are immaculate. We had a fantastic time. Oh!!! And they have a spa!! Facials were perfection and the pool was refreshing after a long day of walking "

"Room dark. Check in & out staff not friendly . Food in restaurant too expensive "

"Internet was decent"

"The hotel was just ok. The location was the best part of the hotel. It was close to the navy pier and they was where we went. The shower water was cold and didn’t get hot. There was no bath gel in the container in the shower either. Valet parking is $86 but there is a garage 400 ft from the entrance that was $35 over night through spot hero if you don’t mind parking yourself. "

"No hot water in the room "

"The view from my 22nd floor room was great, the breakfast buffet was fantastic and the bed was comfortable. There is one thing that could be improved, however. When I got in I was desperate for a caffeine fix. I do not drink coffee, only tea. However, there was no tea bag with the coffee maker, only coffee. When I informed staff they said that I could get it at the bar. For $6.00. Normally I bring tea with me, had I done so this would not be an issue."

"AMAZING I love the city and canal view. Shout out to the very nice Mexican man at the front door! He was very welcoming and kind "