Search Hotels Near Bud Light Amphitheater at Paper Mill Island, Baldwinsville

"Loved it. The staff was amazing"

"For the price this is a very good value. The hotel and rooms are clean and as everything works. The staff were friendly and efficient. The location is convenient to the airport, expressway and some fast food mini mart options. Nothing fancy, but a good value. The reservation didn’t mention breakfast, but they have coffee out 24/7 and do put out simple breakfast options (yogurt, cereal, bagels, juice). There is also a McDonald’s in the same parking lot."

"Breakfast was made fresh. Pool was clean and staff was always helpful. "

"The staff was arguing at the front desk while checking me and other customers in. The pool area had ants. It was extremely loud at all hours of the night. The room ac was noisy. The breakfast was not as advertised and they were out of pretty much everything. They ran out of blankets which did not help because even after turning down the ac our room was freezing but the front desk claimed they had zero extra blankets. Staff seemed miserable and arguing in front of customers is so unpleasant and made me extremely uncomfortable. They made us sign paperwork stating they had a no party policy but there were obviously several parties going on. "

"Parking fine."

"Great stay"

"My overall experience was fine. It just was not the cleanliness or well kept type of property that I’m used to from Hilton."

"N/A"

"I will start with saying that the place was not bad. The poor rating is coming from what happened when we asked for assistance with an issue in our room and the communication or lack there of the next 2 days. We checked in and went into our room. We noticed immediately that there was no refrigerator in the room. It is listed as one of the amenities for the room. The wall paper was peeling and there were huge cobwebs in the corner of the ceiling but honestly the missing refrigerator was what we needed. We had items that required this. I tried to call the front desk and no one answered. My husband went to the front desk and was told that we needed to read the fine print and not all rooms come with a fridge. He asked if we could move rooms and was told they were completely booked and they had no open rooms. Fast forward to check out next day. They had a really nice breakfast. Upon checking out we brought up the missing fridge and the staff was surprised that we didnt have one as all rooms have one. Then we were told that the hotel was not actually booked . So the staff member lied to us twice for absolutely no reason. They said they would pass on to the manager. This was Sunday. No call. So I called today, explained the issue and was told the manager was there but not at the front and they would call me back. One again, no call back. I know its just a refrigerator, however after finding out that the could have just got another room and then blamed us for not reading correctly "