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Reviews of Best Western Plus Carousel Inn & Suites

2.5 out of 5
Best Western Plus Carousel Inn & Suites
605 S Lincoln Street, Burlington, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 960 reviews" "
Rating 8 - Good. 255 out of 960 reviews" "
Rating 6 - Okay. 78 out of 960 reviews" "
Rating 4 - Poor. 33 out of 960 reviews" "
Rating 2 - Terrible. 22 out of 960 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Crystal

Travelled with partner
Disliked: Property conditions & facilities
The hallways & elevator were filthy. There was dry dog food on the floor in the elevator. The carpet was covered in crumbs & who knows what. The elevator tile was broken on the floor. The room smelled terrible. The shower was broken. The water was coming from both sides so the bathtub filled up while showering. I will not stay at a Best Western again.
Stayed 1 night in May 2024

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice A/C isn't working
Stayed 1 night in May 2024

10/10 Excellent

Bertha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and comfortable property
Stayed 1 night in May 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
I liked having a room that backed to a field instead of roads or the parking lot.
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in May 2024

10/10 Excellent

Lavera

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in May 2024

8/10 Good

william

Great place
Stayed 1 night in Mar 2024

6/10 Okay

Kris

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location, just off the interstate. Clean room, but no water pressure in the shower. Free Brkfst at 6a, however the attendant never put coffee out?? She sat and drank her coffee, watching tv and even after asking she never brought the coffee out for guests. While we were eating, the attendant sneezed twice without covering her face…..,we left.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024

10/10 Excellent

Vinola

Liked: Cleanliness, staff & service
We wanted to use the pool but it was closed
Stayed 6 nights in Apr 2024

8/10 Good

John, St Albans

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value
Stayed 1 night in Mar 2024

4/10 Poor

Travis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay overnight on our way home from the mountains!
Stayed 1 night in Mar 2024

8/10 Good

Tyler

Business traveller
Liked: Cleanliness, staff & service, amenities
Shower head was not working properly but other then that was a decent place to stay
Stayed 1 night in Mar 2024

6/10 Okay

Melissa

Stayed 1 night in Mar 2024

8/10 Good

HM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Nice place for one night on the way to Denver. Looks freshly painted and remodeled! Inviting lobby & breakfast area with friendly & helpful staff We’ll keep it in mind as we travel this direction often.
Stayed 1 night in Feb 2024

10/10 Excellent

Mosiah

Liked: Cleanliness, staff & service, property conditions & facilities
Great people work here, they are very friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, room noise and breakfast spread
Stayed 1 night in Feb 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
I stat at Best Western frequently. This property is not bad, but not at the level of most of the other BW properties I've stayed at. I do recommended it just set your expectations. Pros- location is right off the interstate. Friendly staff. Breakfast had eggs, sausage, biscuits and gravy. Cons- king mattress was worn out. You could see indentations where it was worn downward. bedroom door had a big gap all the way around it so, noisy and light coming in. There are few restaurants around.
Stayed 1 night in Feb 2024

6/10 Okay

Joyce, Lake Ozark

Travelled with partner
Liked: Cleanliness, staff & service
Shower had very low pressure, half water came out of spout annd half from shower head annd could not fix and was difficult to set temperature because of play in knob.
Stayed 1 night in Feb 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ann

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Place
The Girl at the front desk was very friendly and welcomed us. The room was comfortable and clean, but I had trouble with the shower, it defiantly needs to be updated. Had a nice breakfast in the morning and enjoyed our stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
room was great; remove the snow near the entrance
Stayed 2 nights in Jan 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to spend the night
It's in the middle of nowhere but it's a nice oasis on your approach to Denver which is about 2hrs away. Nice and nothing bad to say about it.
Stayed 1 night in Jan 2024

10/10 Excellent

Rileigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
okay
The pool was not in use and that was the main reason I booked to stay there. Plus there was a nasty burnt popcorn smell coming from the microwave.
Stayed 1 night in Jan 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money!
We would stay there again. The hotel was clean, well-located, and the room was spacious.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Stopped here during a blizzard. Super stressful time for everyone, staff was polite, helpful and friendly. Hotel was clean
Stayed 1 night in Dec 2023

10/10 Excellent

Darrel

Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the nicest places I have stayed..a real bargain with my reservation co.
Stayed 1 night in Dec 2023

10/10 Excellent

BOBBI, Ruston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jacquelyn

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Damien

Stayed 1 night in Dec 2023

10/10 Excellent

Quynh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kate

Stayed 1 night in Nov 2023

10/10 Excellent

Jerrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Tammy

Liked: Staff & service, room comfort
Good Stay because a king suite
Toilet had been knock loose from floor at arrival. This caused a smell in bathroom. Would have liked to have bath gel in shower as well as shampoo and conditioner .
Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly with good access to poop area. Clean. Good breakfast, waffles, cool pancake machine and lits more. Great place for the money.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with family
Thumbs up
Stayed 2 nights in Oct 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Nov 2023

8/10 Good

Gareth

Stayed 1 night in Oct 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023