"Dear Guest Relations,
I am writing regarding our stay beginning March 2, 2026. We originally booked an Ocean Front Junior Suite with a king bed at RIU Palace Baja California.
When we arrived at the front desk at RIU Palace Baja California, we were informed that our reservation was instead at RIU Palace Cabo San Lucas, which was not the hotel we intended to stay at or believed we had booked.
We asked whether we could remain at RIU Palace Baja California. The front desk informed us that it would be possible but that we would need to pay an additional charge. Under protest, we agreed, as we had already arrived and did not want to relocate again.
Unfortunately, the only room available was an Ocean View Junior Suite with twin beds, which is an inferior room type compared with the Ocean Front King Junior Suite we originally booked. In addition, we incurred $250.88 in extra charges plus taxi fees as a result of this change.
Given that we paid more for a room that was a downgrade from our original booking, we believe some form of compensation or refund would be appropriate.
We would appreciate your assistance in reviewing this situation and advising what can be done to resolve it fairly.
Thank you for your time and attention. I look forward to your response.
Sincerely,"