"The room was COVERED in palmetto bugs, the mattress was stained in some brown liquid, there was disgusting brown marks all over the floor and black mold in the bathroom above the sink and below the sink. Bugs in the cabinets where the pots and pans were as well as in the shower. Upon check in our TV was broken and it took us going to the office five separate times to get a new one brought to our room. We stayed for 5 days and house keeping did not come one time to get trash or dirty towels. We requested new towels at least three times and did not receive any but the two that were in the room when we arrived. Property states that it is no smoking at all and multiple people were smoking ALL over the property (which is fine as long as you don’t explicitly state your property as no smoking) Upon check in I received an email saying the pool times of open and close, in the email it stated 11 pm, and we were told to get out of the pool at 10 pm after the pool had been closed ALL day. When the men came to bring the replacement television they were speaking very poorly of all of us in Spanish like we could not understand. Saying we were greedy for needing a TV on vacation and we were “typical white people”our room was supposed to have an “ocean view” not a beach view and we were placed directly behind the sand dune which was trashy and could not see the water AT ALL. (Which once again would be fine if it would have said “beach view”not ocean view”)Price did not match what was provided"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
