Verified
10/10 Excellent
Jorge F
19 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Jorge F
Stayed 1 night in Oct 2024
Casa Luna Family & Friends
1.0 star property
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Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Late check-in fee: MXN 100 for check-in between 10:00 PM and 4:00 AM
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Express check-out available
Special check-in instructions
The front desk is open daily from 8:00 AM - 6:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Important information
Optional extras
- Late check-in fee: MXN 100 for check-in between 10:00 PM and 4:00 AM
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
We should mention
This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
Frequently asked questions
Does Casa Luna Family & Friends have a pool?
Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.
Is Casa Luna Family & Friends pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Casa Luna Family & Friends ?
Self-parking is free at this property.
What time is check-in at Casa Luna Family & Friends ?
Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available from 10:00 PM to 4:00 AM for a fee of MXN 100.
What time is check-out at Casa Luna Family & Friends ?
Checkout is at 11:00 AM.
Where is Casa Luna Family & Friends located?
Located in Downtown Cancun, this hostel is within 1 mi (2 km) of Benito Juarez Municipal Building and Puerto Cancun Marina Town Center. Mercado 23 and Las Palapas Park are also within 15 minutes.
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Reviews
Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
10
Staff & service
10
Property conditions & facilities
Rating 10 - Excellent. 1 out of 1 reviews
10 - Excellent
1
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 1 reviews
2 - Terrible
0