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Reviews of Grand Fiesta Americana Coral Beach Cancun - All Inclusive

4.5 out of 5
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
Blvd. Kukulcan km. 9.5, Zona Hotelera, Cancun, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2167 out of 2901 reviews" "
Rating 8 - Good. 437 out of 2901 reviews" "
Rating 6 - Okay. 176 out of 2901 reviews" "
Rating 4 - Poor. 63 out of 2901 reviews" "
Rating 2 - Terrible. 58 out of 2901 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and all the staff is very attentive and friendly. I think the only change I would make is to include an evening buffet for the ones not wanting or can’t get reservations for the restaurants. I would come back again and those who are contemplating absolutely go you won’t regret it.
Stayed 4 nights in Apr 2024

8/10 Good

Virgilio A

Travelled with family
Liked: Cleanliness, staff & service, amenities
I loved the location, beach area is kind of small but clean. Staff were all friendly and very accommodating. Special shout out to the aqua workout exercise staffs and to Francesca at Isla Contoy restaurant.
Stayed 3 nights in Apr 2024

8/10 Good

Parinaz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the resort was enjoyable, but I had some issues with the lunch options. There was only one restaurant available, focused mainly on seafood, which isn't my preference. The salad buffet also lacked variety. However, the dinner options were better; the Mexican restaurant and steakhouse were highlights, while the Japanese restaurant was average.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 2 May 2024
Dear Parinaz, Thank you for sharing your feedback with us. We're glad to hear you enjoyed your stay, particularly our dining options. We'll share your feedback about lunch options with our chef. We hope to welcome you back soon for another memorable experience!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here and would definitely stay again. Big resort, lots of restaurants and beach access. Water taxi to Isla Mujeres is a 2 minute walk
Stayed 7 nights in Jan 2024
Response from Comment from Hotel Management on 2 May 2024
Dear Edward, Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed your stay with us and that you appreciated our amenities and convenient location. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Comment from Hotel Management on 3 May 2024
Dear Jaime, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

8/10 Good

Yajaira

Liked: Cleanliness, staff & service
Nice staff, Beautiful beach, food was edible but not a lot options.
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 1 May 2024
Dear Yajaira, Thank you for your feedback! We're delighted to hear you enjoyed our friendly staff and the beauty of our beach. We're always striving to improve, so we'll take note of your comments about our food options. We hope to welcome you back soon!

10/10 Excellent

Xhoana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 7 nights in Jan 2024
Response from Comment from Hotel Management on 1 May 2024
Dear Xhoana, Thank you for your rating. We look forward to welcome you again in a not so far future!

8/10 Good

Maria Alejandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy bonito y muy limpio pero la comida no esta buena
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 1 May 2024
Estimada Maria, Lamentamos mucho que la comida no haya cumplido con sus expectativas. Apreciamos su feedback. Esperamos nos brinde una oportunidad en el futuro para cambiar su perspectiva.

10/10 Excellent

roger

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 2 May 2024
Dear Roger, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Sanjeev

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 30 Apr 2024
Dear Sanjeev, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

swapnil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 30 Apr 2024
Dear Swapnil, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

FABRICE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very organized. very beautiful very convenient very nice place overall
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 1 May 2024
Dear Fabrice, Thank you for your kind words! We're delighted to hear that you found our resort organized, beautiful, and convenient. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Cancun and we loved our stay at the Grand Fiesta Americana. All of the staff were very helpful and courteous. The food was really good! Highly recommend La Joya and the mussels that our waiter said we must try!!!!! The new restaurants downstairs were all really great too. Would love to go back!
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 1 May 2024
Dear Chris, Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your first visit to Cancun and had a fantastic stay with us. We're delighted that our staff, delicious food, and new restaurants left a lasting impression. We can't wait to welcome you back for another memorable stay!

10/10 Excellent

Fang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is 474, the location is not good, we can’t see the sea…
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 1 May 2024
Dear Fang, Thank you for your feedback. We apologize for any disappointment regarding the room location. We hope you grant us an opportunity to change your perception.

10/10 Excellent

Xiaoqing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 29 Apr 2024
Dear Xiaoqing, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

6/10 Okay

Yulin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 29 Apr 2024
Dear Yulin, Thank you for your rating. We hope you grant us an opportunity to change your perception.

10/10 Excellent

Hyunna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Great beach and food. Everything including the beach was close by. Highly recommend the place. Our Infinity experience was better than expected.
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 2 May 2024
Dear Hyunna, Thank you for your glowing review! We're thrilled to hear that you enjoyed our wonderful staff, great beach, delicious food, and convenient location. It's fantastic that your Infinite experience exceeded your expectations. We look forward to welcoming you back soon!

8/10 Good

XIANG

Liked: Cleanliness, staff & service
Good
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 30 Apr 2024
Dear Xiang, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

2/10 Terrible

Baozhu, Boston

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This resort is old. The room is old. Food options is less in restaurants and room service. Kids menu just only few choices. Some staffs can be rude and some are nice.
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 3 May 2024
Dear Baozhu, Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We continuously strive to improve and will address these concerns with our team. We appreciate your input and we hope you grant us an opportunity to change your perception.

10/10 Excellent

Farhoud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true 5 start hotel in every angle .clean place, excellent room service, great food and superior customer service.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 3 May 2024
Dear Farhoud, Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience during your stay with us. We hope to welcome you back soon for another memorable visit!

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from Comment from Hotel Management on 3 May 2024
Dear Anna, Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back in a not so far future!

10/10 Excellent

Pirooz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 3 May 2024
Dear Pirooz, Thank you for your kind words! We're thrilled you enjoyed our friendly staff and delicious food. Looking forward to welcoming you back soon!

10/10 Excellent

Andrea Pereira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about !We will come back for sure .
Stayed 6 nights in Mar 2024
Response from Comment from Hotel Management on 3 May 2024
Dear Andrea, Thank you for your kind words! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back on your next trip to Cancun!

10/10 Excellent

Swapnil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, lot of food options, clean beaches, and they are truly all inclusive
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 3 May 2024
Dear Swapnil, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our culinary offer, pristine beaches, and the all-inclusive experience. Looking forward to welcoming you back on your next trip to Cancun!

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities
We love staying here, the hotel itself needs a bit of upgrading, the Spa was fabulous! But most of all the service here is like none other in Cancun. We’ve stayed in Rui’s as well, but here the service makes you want to come back!!! Thank you to Alejandro and Wilberth at the buffet, to Raquel, Carolina and Antonio at the Isla Contoy. Jose at the pool, staff at the Steakhouse, staff at La Joya, all staff they were all so friendly and welcoming!!!!
Stayed 8 nights in Apr 2024
Response from Comment from Hotel Management on 22 Apr 2024
Dear Ramon, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our spa and service exceeded your expectations. We truly appreciate your recognition of Alejandro, Wilberth, Raquel, Carolina, Antonio, Jose, and the rest of our dedicated team members. We can't wait to welcome you back for another memorable experience!

10/10 Excellent

Carla, Bethesda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view, clean rooms, excellent dining options, staff courteous, five stars all the way definitely will be back
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 22 Apr 2024
Dear Carla, Thank you so much for your kind words! We're thrilled to hear you enjoyed the beautiful ocean views, clean rooms, excellent dining options, and our courteous staff. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second trip to this hotel. Excellent experience.
Stayed 7 nights in Mar 2024
Response from Comment from Hotel Management on 22 Apr 2024
Dear Lisa, Thank you for returning! We're thrilled to hear you had another excellent experience during your stay. Looking forward to welcoming you back for your third visit!

10/10 Excellent

Tammy Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the resort it was amazing, had such a wonderful time.
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on 22 Apr 2024
Dear Tammy, Thank you so much for your fantastic feedback! We're thrilled to hear you had an amazing time at our resort. Looking forward to welcoming you back soon!

10/10 Excellent

Muneera

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Friendly and knowledgeable. Great food. Great view. Loved it.
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 22 Apr 2024
Dear Muneera, Thank you for your review! We're thrilled to hear that you enjoyed our excellent staff, delicious food, and stunning views. We can't wait to welcome you back soon!

10/10 Excellent

Bahman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our 6-day vacation in this beautiful hotel in April 2024, and we couldn't be more satisfied. Food was great, diverse and accessible everywhere in the property. The staff was very polite and friendly. The pools and beach were clean and the overall experience was fantastic. Don't miss the gym on the third floor with its wonderful view of the sea while walking on a treadmill.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 22 Apr 2024
Dear Bahman, Thank you for sharing your wonderful experience! We're delighted to hear that you and your family enjoyed every aspect of your stay with us. Your kind words about our culinary offer, staff, and facilities mean a lot to us. We hope to welcome you back soon for another memorable vacation!

10/10 Excellent

Sean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, food, location, beach were all wonderful at this resort! Our family loved it and can’t wait to go back!
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 20 Apr 2024
Dear Sean, Thank you for sharing your fantastic experience with us! We're thrilled to hear that you and your family had such a wonderful time at our resort. We can't wait to welcome you back for another memorable stay!

10/10 Excellent

ed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I always love being at the Grand Fiesta Americana at Coral Beach it’s like my second home. Great staff and facility.
Stayed 9 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Ed, Thank you for your wonderful review! We're thrilled to hear that Grand Fiesta Americana Coral Beach Cancun feels like your second home. Our staff takes pride in providing exceptional service, and we're delighted that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Claudiu Teodor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Staff was incredible, we had our room cleaned sometimea 2 times per day. Great childrens acctivities. Great tasting food and variety.
Stayed 9 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Claudiu, Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed our attentive staff, engaging children's activities, and delicious variety of food. We look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Adel, Houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the wife and kid, I have a 2 year old, he was extremely happy. Food was great, there’s so many options. We went for 4 days and there was no way we could try all of them. Cleaning service was AMAZING. All in all I would definitely go back in the next couple of years. amazing experience for all.
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Adel, Thank you for sharing your wonderful experience! We're thrilled to hear that your 2 year old had a great time, and that you enjoyed our variety of culinary options. Our cleaning team will be delighted to know their hard work is appreciated. We can't wait to welcome you back in the future!

10/10 Excellent

Kellie

We missed the harp at the pool We didn’t get turn down service 3/6 nights The shows were too late 9pm that’s 10 pm in the states.
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Kellie, Thank you for sharing your feedback with us. We apologize for any inconvenience during your stay. We'll address this internally to enhance our guest experience. We appreciate your valuable input and hope to welcome you back for an improved stay.

10/10 Excellent

Dmitry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort, awesome food
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Dmitry, Thank you for the wonderful feedback! We're delighted you enjoyed your stay and found our culinary offer awesome. We hope to welcome your family back soon!

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 or 20/10!! Great resort! Awesome people! From start to end the people are super attentive! The hotel surprised use with a few details or extras. I felt like a millionaire staying here. I will return!
Stayed 1 night in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Manuel, Thank you so much for your review! We're thrilled to hear that you had such an exceptional experience with us. We can't wait to welcome you back to create many more memorable moments together!

10/10 Excellent

Abigail

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Abigail, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Shikhil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is as described in the description and photos
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Shikhil, Thank you for your feedback! We're thrilled to hear that everything lived up to your expectations. We hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Bleron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enrique made my day. The whole staff is nice there
Stayed 7 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Bleron,Thank you for your kind words! We're thrilled to hear Enrique and our team made your day memorable. We can't wait to welcome you back soon!

10/10 Excellent

Morry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Morry, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our resort. We look forward to welcoming you back soon!

8/10 Good

Jongwon

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Jongwon, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Hyun Duk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Hyun Duk, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Carol, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

8/10 Good

Suzanne

Stayed 7 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Suzanne, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Usman

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome. Friendly staff, delicious food, clean property!
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Usman, Thank you for your kind words! We're thrilled to hear you enjoyed your stay with us. Looking forward to welcoming you back soon!

10/10 Excellent

Danya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always so nice and kind
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 20 Apr 2024
Dear Danya, Thank you for your kind words! We strive to create a welcoming atmosphere for all our guests. We hope to welcome you back soon!

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 30 Apr 2024
Dear Yi, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean and pool view! Food was great!
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 20 Apr 2024
Dear Andrew, Thank you for sharing! We're thrilled you enjoyed the stunning views and delicious food during your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Amr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience with helpful staff
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 20 Apr 2024
Dear Amr, Thank you for your kind words! We're thrilled to hear you had an amazing experience with our helpful staff. Looking forward to welcoming you back in a not so far future!