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Reviews of Hotel Plaza Kokai Cancún

3 out of 5
Hotel Plaza Kokai Cancún
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO

Reviews

7.2

Good

Rating 10 - Excellent. 131 out of 513 reviews" "
Rating 8 - Good. 168 out of 513 reviews" "
Rating 6 - Okay. 113 out of 513 reviews" "
Rating 4 - Poor. 48 out of 513 reviews" "
Rating 2 - Terrible. 53 out of 513 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for, very calm place, really nice location, TV is too small, pool looks old and a bit dirty but everything else is good
Stayed 1 night in May 2024

6/10 Okay

Melinda

Liked: Staff & service
Disliked: Amenities
The property is in the city, it is quiet but sketchy. Pool area very small (7-10 people). Nice restaurant, friendly and helpful, some English speakers, parking is on the street first come, and this hotel gives Hostel vibes. No refrigerator, no microwave, very minimal items to include 1 small table with a broken chair.
Stayed 4 nights in Apr 2024

8/10 Good

Hector Jesus

Liked: Cleanliness, staff & service
Next to Cancun downtown and the bus station
Stayed 6 nights in Apr 2024

6/10 Okay

Lorenzo

Liked: Staff & service
The location is excellent. Didn't like the bathrooms because the drainage is very old and sometimes gives some bad smells. Also, the floor of the shower is not very appropriate and is a little slippery and the light is too opaque. Needs lighter bathroom so ladies can work on their makeup.
Stayed 2 nights in Feb 2024

2/10 Terrible

C

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I ever been ; old smells like drainage, leak on the restroom bowl
Stayed 4 nights in Feb 2024

8/10 Good

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Plaza Kokai is clean, functional but sparse. Perfect is you are not planning on staying in the hotel all day long. The only issue I had was that the hot water for showers tendered to run a bit lukewarm for my tastes and the street noise could get loud at times. The staff were all very nice and professional. The air conditioning unit worked perfectly and helped with the humidity.
Stayed 3 nights in Feb 2024

2/10 Terrible

CHIA-CHUN

Stayed 7 nights in Jan 2024

10/10 Excellent

Dave

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and staff was curtious
Stayed 1 night in Jan 2024
Response from Sebastián on 22 Jan 2024
Dear Dave, we appreciate your feedback. It was a pleasure to serve you

6/10 Okay

Christiane

Stayed 1 night in Nov 2023
Response from Sebastián on 13 Dec 2023
Dear Christiane, we appreciate your feedback, it was a pleasure to serve you!

10/10 Excellent

Armando Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN!!!! SERVICE!!!
Stayed 1 night in Nov 2023
Response from Sebastián on 28 Nov 2023
Estimado Sr Armando, gracias por sus comentarios, fue un placer atenderle!

2/10 Terrible

Alexander

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No hot water. The phone in the room was dead, no connection. The receptionist was not welcoming, like indifferent to us upon our arrival. Would not recommend to anyone to stay in this hotel. We checked out after one night to another hotel. Requested for refund.
Stayed 7 nights in Nov 2023
Response from Sebastián on 20 Nov 2023
Dear Alexander, We appreciate your feedback, and we are sorry that your stay has not been of total pleasure to you, we have verified that during your stay we did not have any hot water problems, and we also sorry the other inconveniences. Unfortunately, your reservation is non-refundable, so we're sorry, but it's not possible to refund you.

2/10 Terrible

Óscar Ivan

Stayed 4 nights in Oct 2023
Response from Sebastián on 20 Oct 2023
Estimado Oscar, Agradecemos sus comentarios, y lamentamos que su estancia no haya sido de su total agrado. Trabajaremos para mejorar nuestro servicio. Fue un placer atenderle!

6/10 Okay

LORRAINE

Travelled with group
Disliked: Staff & service
No airport shuttle, nice pool.
No hotel airport shuttle. We rang the hotel from the airport and were told to hire a taxi, and get a receipt for reimbursement from the manager. It was $90 USD, plus a $10 tip. The manager denied the phone call and refused to reimburse anything. The room had a noisy air conditioner. The pool is lovely. The waiter spoke no English and the menu was in Mexican - but we worked it out. The drinks were good.
Stayed 1 night in Sep 2023
Response from Sebastián on 25 Sep 2023
Dear Lorraine, we appreciate your feedback. And we really sorry the misunderstanding, but the hotel did not any kind of refund about the transportation service. We only offer transportation service from the hotel to the airport.

8/10 Good

Yujung

Travelled with family
Liked: Staff & service, amenities
Excellent
Stayed 1 night in Sep 2023
Response from Sebastián on 4 Sep 2023
Thank you for your comments

10/10 Excellent

Arnold

Stayed 1 night in Aug 2023
Response from Sebastián on 2 Sep 2023
Agradecemos sus comentarios, fue un placer atenderles.

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar
Un hotel bien ubicado a un precio razonable. Sin lugar a dudas regresaré al mismo hotel en mi siguiente viaje a Cancún
Stayed 5 nights in Aug 2023
Response from Plaza Kokai Cancun on 28 Aug 2023
Gracias por hospedarse con nosotros, es un gusto saber disfruto de la experiencia de hospedaje que le brindo el equipo de hotel, esperamos tenga la oportunidad de volver a esta su casa. Saludos cordiales.

10/10 Excellent

Eloy Alfonso

Stayed 1 night in Jul 2023
Response from Sebastián on 11 Jul 2023
Agradecemos sus comentarios, fue un placer atenderle!!

6/10 Okay

martin

Stayed 3 nights in Jun 2023
Response from Plaza Kokai Cancun on 4 Jul 2023
Gracias por hospedarse con nosotros, lamentamos que su experiencia no haya sido de su total agrado, esperamos tenga la oportunidad de volver y brindarnos la confianza de hospedarse con nosotros. Saludos cordiales

10/10 Excellent

Kalyan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cozy - overall, good experience!
Stayed 2 nights in Jun 2023
Response from Sebastián on 23 Jun 2023
Thank you for your comments, it was a pleasure to serve you

10/10 Excellent

Lazaro

Stayed 1 night in Jun 2023
Response from Plaza Kokai Cancun on 10 Jul 2023
Gracias por hospedarse con nosotros, es un gusto saber disfruto de la experiencia de hospedaje que le brindo el equipo de hotel, esperamos tenga la oportunidad de volver a esta su casa. Saludos cordiales.

10/10 Excellent

ALEJANDRA

Stayed 1 night in May 2023
Response from Sebastián on 2 Jun 2023
Gracias por sus comentarios, fue un placer atenderla!!

10/10 Excellent

Jeffrey D

Stayed 3 nights in May 2023
Response from Sebastián on 24 May 2023
We appreciate your feedback, it was a pleasure to serve you

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
The staff make feel in home
Stayed 11 nights in May 2023
Response from Sebastián on 20 May 2023
Agradecemos sus comentarios, fue un placer atenderle!

8/10 Good

René

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
médiocre qualité-prix
très dispendieux le prix a changé en quelques minutes sans que je m'en aprecoie
Stayed 1 night in May 2023
Response from Sebastián on 5 May 2023
Gracias por sus comentarios, fue un placer atenderle!!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Sebastián on 20 May 2023
Agradecemos sus comentarios, fue un placer atenderle!!

4/10 Poor

Reynaldo

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sebastián on 17 Apr 2023
Agradecemos sus comentarios. Fue un placer atenderle!

10/10 Excellent

maria del consuelo

Stayed 6 nights in Mar 2023
Response from Sebastián on 24 Mar 2023
Buen día María, agradecemos sus comentarios y fue un placer atenderle!

4/10 Poor

Carlos

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is Old, Good attention from employees
Stayed 1 night in Mar 2023
Response from Sebastián on 15 Mar 2023
Agradecemos sus comentarios, fue un placer atenderle Sr Barrera

8/10 Good

Natalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, good location - downtown and close to busses. cafes, market 23. Very attentive stuff.
Stayed 4 nights in Feb 2023
Response from Sebastián on 7 Mar 2023
We appreciate your feedback, it was a pleasure to serve you

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, honest and a great value
Friendly, helpful staff. Great location. Incredibly, I had left behind an item of considerable value and it was restored to me! I had a nice room and really enjoyed my stay.
Stayed 2 nights in Mar 2023
Response from Sebastián on 7 Mar 2023
Dear Brenda,We appreciate your feedback, it was a pleasure to serve you

8/10 Good

Jimmy C

Travelled with group
Liked: Cleanliness, staff & service
Kind of old hotel but still good accomodation,staff are freindly nice and clean.
Stayed 3 nights in Feb 2023
Response from Sebastián on 23 Feb 2023
We thank you for your comments, it was a pleasure to serve you

8/10 Good

Ronald Allan

Liked: Staff & service, amenities, property conditions & facilities
Its old but its great
Stayed 2 nights in Feb 2023
Response from Sebastián on 15 Feb 2023
We thank you for your comments, it was a pleasure to serve you.

2/10 Terrible

Simone

Disliked: Staff & service, property conditions & facilities, room comfort
Pessimo buio e vecchio
Entrando buona impressione la camera era buia con le luci accese affacci pessimi buio aria condizionata rumorosissima vecchia come tutta la camera tv con 10 canali Pessimo hotel
Stayed 1 night in Feb 2023
Response from Sebastián on 10 Feb 2023
Agradecemos sus comentarios y los tendremos en cuenta para mejorar.

10/10 Excellent

Todd

Stayed 4 nights in Jan 2023
Response from Sebastian on 24 Jan 2023
Gracias por sus comentarios, fue un placer atenderle!

8/10 Good

JAMI DWAINE

Liked: Cleanliness, staff & service, property conditions & facilities
After a couple of false starts got a nice room. Conscientious staff and housekeeping. Good front desk service. Restaurant on premises will deliver to room. Laundry service. Daily room clean up. Very friendly and professional people.
Response from Sebastián on 17 Jan 2023
Thank you for your comments, it was a pleasure to serve you. We hope to see you soon again

4/10 Poor

Narcizo Hugo

Stayed 4 nights in Dec 2022
Response from Sebastián on 5 Jan 2023
Agradecemos sus comentarios, fue un placer atenderle!!

4/10 Poor

Aleksei

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible suit
Response from Sebastian on 19 Dec 2022
Agradecemos sus comentarios, fue un placer atenderle!

6/10 Okay

Hilton

Business traveller
Liked: Cleanliness, staff & service
I was there for one night and I got there late in the evening and left early the next day. I didn't really walked around or use other parts of the hotel.
Stayed 1 night in Dec 2022
Response from Sebastián on 14 Dec 2022
Thank you for your comments

10/10 Excellent

ANDREA VIANEY

Stayed 7 nights in Dec 2022
Response from Sebastián on 14 Dec 2022
Thank you for your comments

6/10 Okay

YANETH

Stayed 2 nights in Nov 2022
Response from Plaza Kokai Cancun on 14 Nov 2022
Thank you for staying with us, we are sorry that your experience has not been to your full satisfaction, we will work on the details that you let us know, to always provide the best experience to our guests and visitors, we hope you have the opportunity to come back and offer us the confidence to stay with us. Best regards

8/10 Good

Nerieth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Good service and the staff was of good help for my dad.
Stayed 1 night in Sep 2022
Response from Sebastian on 14 Sep 2022
Agradecemos sus comentarios, fue un placer atenderle.

2/10 Terrible

Laketha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing. It was old, dirty, nasty and full of bugs.
Stayed 4 nights in Aug 2022
Response from Sebastian on 14 Sep 2022
Lamentamos que no haya de su total agrado su estancia, nos esforzaremos para ir mejorando. Fue un placer atenderle!

4/10 Poor

Gina

Stayed 1 night in Aug 2022
Response from Sebastian on 10 Aug 2022
Agradecemos sus comentarios, fue un placer atenderle!

2/10 Terrible

Alejandro

Stayed 1 night in Aug 2022
Response from Sebastian on 10 Aug 2022
Agradecemos sus comentarios, fue un placer atenderle!

4/10 Poor

Kenneth

They had very cold showers the desk never knew there was problem. Or not admit to it Three days of cold showers and still not fix when leaving low
Stayed 2 nights in Jul 2022
Response from Sebastian on 3 Aug 2022
I think we made up for you, the lack of hot water, with breakfast and the superior room that was given to you.

2/10 Terrible

Genaro

Stayed 1 night in Jul 2022
Response from Sebastian on 27 Jul 2022
Agradecemos sus comentarios, y lamentamos que no haya sido de su total agrado su estancia con nosotros, trabajaremos para ir mejorando. Fue un placer atenderle.

4/10 Poor

Kristhyan, New York

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We did not get the room we paid for. Dirty old no tv A/C in precautious conditions
Stayed 1 night in Jul 2022
Response from Sebastian on 27 Jul 2022
Estimado Sr Kristhyan, Agradecemos sus comentarios, y lamentamos que no haya sido de su total agrado su estancia con nosotros, trabajaremos para ir mejorando. Fue un placer atenderle.

10/10 Excellent

banjuku kalidu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service the just need to make provision for microwave for gust
Stayed 7 nights in Mar 2022
Response from Sebastian on 21 Mar 2022
Thank you for your comments

10/10 Excellent

Patrícia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Sebastian on 21 Mar 2022
Agradecemos sus comentarios, fue un placer atenderlos!

10/10 Excellent

Corey

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Price was great, under thirty usd. Pool was good. We stayed 1 night to be close to ADO. Room was clean and had good wifi, but a bit dark. Great value and Great downtown location close to ADO.
Stayed 1 night in Jan 2022