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"Although the early check in was appreciated, for some reason we were given an adapted room. As it was in a quiet area of the hotel we accepted it. I took a shower after checking in but the shower was blocked and flooded the whole bathroom. At 5pm I was told there were no maintenance staff on duty so we had to move rooms. This room was much noisier, on the main road. Not the best nights sleep"

"We came away for a long week to Cardiff, and would not hesitate to stop at the same hotel again. Rooms were clean and spacious, beds were comfy, staff were really friendly and helpful. Breakfast was very nice, and the hotel was in a great location, just a 5 minute walk from the castle, and also Queens Street Station which can get you to Cardiff Bay in a few minutes. Loved every part of the stay."

"Very friendly staff and nice hotel. "

"It’s a great location, the staff all seem very welcoming and accommodating. The breakfast is excellent. The bed itself was comfortable however the pillows were horrendous!! Very old and completely flat with absolutely no stuffing inside at all! This impacted your sleep a great deal! Very disappointed"

"We didn't get the type of room we paid for and the mattress was beyond uncomfortable, had a very thin duvet and only 2 very thin pillows. Spoke to reception the following morning and were moved immediately. Next room was more like what we were expecting. Mattress still uncomfortable where you could feel the springs, duvet & pillows were the same as other room. Shower head wasn't working properly, spoke to reception and to be fair she had it changed whilst we were out getting breakfast."

"Staff were polite and helpful. Shower fab in room. Central for train and shopping and utilita arena"

"Fantastic breakfast, one of the best. "

"Lovely hotel"

"Lovely hotel in great location. Very clean spacious room and very clean. "