Search Hotels Near Carlyle's House, London

"Ok"

"Rooms are very dated. No soap- had to ask and even then they didn’t provide. Booked double- ended with a twin. Second day, they put another bed in the room! 3 single beds. Had to call down to remove. Backs on to rail line! Had a course at the hotel. Won’t stay again."

"Staff Great! Great location for what we were doing,"

"Positives were - good location, nice surroundings by the harbour, bar and restaurant space were nice. Negatives - I booked a family room with cot and asked for a cot on the booking. I also called two days prior and requested confirmation of the cot. Arrived at the hotel to no cot and queried it at reception. Had not arrived by babies bedtime so asked for it the next morning before her nap. Did not arrive for the second night again. Partner who had just done the London marathon slept on the uneven sofa bed. Broken toilet that was not flushing was to be fixed by maintenance - again did not arrive. Dated in areas such as the access to the spa and those facilities. Poorly maintained - broken lift, no alternative directions given. No water for the sauna and no staff around to support - I used four cups to get to 60 degrees. One shower out of order, another cold water. Two water dispensers in the changing area - neither had water. Overall disappointed with the services and finish of the property. "

"Tired hotel , air conditioning does not work despite reporting it not fixed , noisy , then maintenance knocked very early to fix on day of checkout"

"Delightful, would recommend to all my friends."

"Beautiful hotel in one of the best neighbourhoods in London. The Other House is my new home base in London - already looking forward to my next stay. Gorgeously appointed room with fastidious housekeeping, and a very warm check-in experience at reception. Bang for buck, one of the best hotels in the city."

"The staff was incredibly helpful. The hotel has the best location in London (South Kensington). Breakfast has great selection of dishes."

"We were upgraded to Sloane Club which was excellent in every area including fantastic staff. Wonderful rooms and bathrooms. Training needed for waiting staff at Sloane Place at breakfast. Upgraded didn’t include breakfast in the club restaurant, we had to return to the original restaurant for breakfast. That is where it went wrong. The staff didn’t have us on their list. In front of all the people in the small restaurant I had to show our booking, it felt like we weren’t trusted. Everyone in the restaurant heard the staff saying we weren’t on the list but we had been upgraded in strange voices. We waited 28 minutes for staff to come to take our order. People around us were being served but not us. Others arrived at tables and orders taken within 5 minutes. Staff treated them well but not us. It was like we’d done something wrong. At 28 minutes I asked if we could order. Our food and drinks arrived 47 minutes after we had arrived for breakfast. Ours took twice as long as everyone else in the restaurant. We really appreciated being upgraded, however, we felt that our overall experience was diminished because of the breakfast staff. Everyone and everything else was fantastic."