4/10 Buruk
Cheryl
11 Feb 2026
Tidak Disukai: Fasilitas
Edit: I published this review the day after my stay but for some reason it's been stuck on pending despite multiple resubmissions. It seems I can't post any photos!! Crazy as had some amazing ones!!!
This review starts with the communication which would be zero. I had sent 3 emails prior to my stay which were all shown as read yet none were responded to.
I then made a booking through an OTA since I have VIP membership and having no response from the hotel directly I knew that I could at least get hold of them! Unfortunately even after booking they again didn't respond to my messages via the OTA which included important information that I was travelling with a assistance dog.
At check in the process wasn't very welcoming and not too friendly towards dogs at all. Big tip. Hire staff that love dogs. Makes a huge difference. Then when checking into the room there were NO dog bowls or bed. Had to ask for it then call several times to get it delivered (you guessed it, by a staff member who didn't like dogs).
Next was the room which was nice enough but it was so humid it was unbearable. The air-conditioning in the bedroom was loud and disruptive to getting sleep. The hair conditioner in the bathroom was completely empty which was frustrating after a swim and much needed.
Then comes the spa. Steam room not hot enough and dirty floor. No hose to spray and worst of all no staff or water. Found a machine in the gym later on but who would know that? Can't write anymore text here 😡
Cheryl
Menginap 1 malam pada bulan Januari 2026
