Search Hotels Near Cenote Calavera, Tulum

"Séjour de 17 nuits! Tout le personnel est très professionnel, serviable, poli et chaleureux. Un merci spécial à Alejandro qui m’a supporté lorsque j’avais perdu ma carte de crédit. Un autre merci aux serveurs Atanacio, Carlos, Javier, Amin, Filiberto! Merci mes amis pour votre culture et chaleur humaine, au plaisir de vous revoir, Le lieu est parfait car il abrite un bar privée à l’extérieur et des galeries d’art."

"There aren’t many options to eat. The power went out for about 6 hours and there was nothing they could do about it."

"All good"

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"Need to thank the amazing staff. Very friendly and helpful. Thank you again."

"This hotel is gorgeous! The beach & view were stunning & lots going on in the area. Our room couldn’t have been better. I have stayed all over the world & have never had a friendlier or more accommodating staff. They went out of their way to make sure all of our needs were met. They even helped us with transportation & outside excursions. Luis at the front desk was especially helpful & always had a smile! The food was great too.. breakfast, dinner, margaritas… everything! I can’t say enough about how wonderful our stay was here. I just wish we could have stayed longer. "

"Climatisation efficace. Le petit déjeuner n'est pas offert."

"Room was beautiful and clean, staff were lovely. My jungle garden was so nice!! Would recommend bringing earplugs as there is a very enthusiastic cockerel somewhere nearby :)"

"We stayed at the Holiday Inn Tulum for 2 nights as a group of 9, travelling as a family, and honestly it was a bit of a mixed bag. We had booked 3 rooms and specifically asked to be close together. Instead we were spread across 3 completely different levels, which made things really inconvenient with kids and coordinating plans. It kind of defeated the whole purpose of booking as a group. The buffet breakfast was 250 pesos per person and it felt like a complete rip-off. There were no clean plates available when we arrived, and we had to keep asking for food to be refilled otherwise there wouldn’t have been enough to eat. It just felt really poorly managed. Service overall was lacking. There was often no one at the front desk to help with basic things like pool towels or questions. No assistance with luggage at all, which is tough when you’re travelling with kids and multiple bags. My mum asked for a kettle for tea, was told it would be sent up, and it never came. Even small things added up, like not having enough room keys to give us 2 per room, which you’d expect as a minimum from an international chain. On the positive side, the rooms themselves were clean and comfortable, so no complaints there. The ground floor pool was great for the kids. But overall, for a brand like Holiday Inn, I expected a much higher standard of service and organisation. It just didn’t live up to what you’d expect, especially travelling as a big family."