"A Wonderful Stay with Exceptional Hospitality!
Our overall experience at the Crowne Plaza was very enjoyable! The hotel was clean, welcoming, and offered a wonderful selection of amenities and activities.
The check-in process was smooth, with only a few minor room adjustments. Our room was clean, and the bed was nicely made, although we did notice some wear and tear on the mattress cover. Fortunately, this did not significantly impact our comfort. The water pressure was excellent, the heating system worked perfectly, and we absolutely loved the warm indoor pool!
One of the highlights of our stay was Rocky, the bartender! Her hospitality, professionalism, and attention to detail were impeccable. Despite working alone, she managed everyone’s orders with precision, patience, and grace. Her vibrant personality and genuine dedication to customer service truly elevated our experience. Rocky is an incredible asset to the hotel and deserves recognition for her outstanding service!
We would also like to acknowledge Sierra, Wanda, and Hue, who were friendly, welcoming, and helpful throughout our visit. They made us feel comfortable and took the time to answer our questions.
The only disappointing aspect of our stay involved a woman who appeared to be part of management.
On a few occasions during check-in and checkout, she did not acknowledge or greet us. While we understand that staff members can be busy, a simple greeting or acknowledgment goes a long way in customer service."
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