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Hotel Laguna Encantada

2.5 star property
Hotel in Santa Elena with 24-hour front desk and coffee shop/cafe

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June 2024

Photo gallery for Hotel Laguna Encantada

Property grounds
Outdoor pool
Exterior
Standard Room | Blackout curtains, free WiFi, bed sheets
Dining
Reviews
6.6

Popular amenities

  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • Business servicesBusiness servicesBusiness services
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
Av. México SN, Esquina con Oaxaca, Santa Elena, QROO, 77900
  • Popular LocationChetumal Ferry Terminal14 min drive
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)14 min drive
  • Popular LocationLaguna Milagros16 min drive
  • Popular LocationCenote Cocalitos27 min drive
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Room options

View all photos for Standard Room

Standard Room | Blackout curtains, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Free bottled water
Satellite channels
Daily housekeeping
  • 25 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Suite

Comfort Suite | Blackout curtains, free WiFi, bed sheets

Comfort Suite

Highlights

Separate dining area
Private hot tub
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Free bottled water
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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Hotel Lagoon
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8.6 out of 10, Excellent, (22)
Hotel Lagoon

About the area

Santa Elena

Hotel Laguna Encantada is located in Santa Elena. Lake Bacalar and Canal de los Piratas reflect the area's natural beauty and area attractions include Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden.
Visit our Santa Elena travel guideOpens in a new window

What's nearby

  • Chetumal Ferry Terminal - 14 min drive
  • Laguna Milagros - 16 min drive
  • Cenote Azul - 26 min drive
  • Cenote Cocalitos - 27 min drive
  • Laguna Bacalar Ecological Park - 33 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive

Restaurants

  • Go To Fly - 12 min drive
  • Antojitos Tortas y Tacos Lulu - 9 min drive
  • Chang Sang - 3 min drive
  • La Eufemia - 11 min drive
  • El Pargo - 4 min drive

About this property

Hotel Laguna Encantada

Property highlights
Consider a stay at Hotel Laguna Encantada and take advantage of a terrace, a firepit and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and an outdoor entertainment area.
You'll also find perks such as:
  • An outdoor pool
  • Express check-out, express check-in and outdoor furniture
  • Luggage storage, barbecues and smoke-free property
  • A 24-hour front desk and 1 meeting room
Room features
All guest rooms at Hotel Laguna Encantada feature perks, such as air conditioning, as well as amenities, such as free WiFi and free bottled water.
Extra amenities include:
  • Bathrooms with free toiletries
  • Flat-screen TVs with satellite channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free offsite parking

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Daily housekeeping

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available

Check-out

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a first aid kit

Property is also known as

Hotel Laguna Encantada Hotel
Hotel Laguna Encantada Santa Elena
Hotel Laguna Encantada Hotel Santa Elena

Frequently asked questions

Does Hotel Laguna Encantada have a pool?

Yes, this property has an outdoor pool.

Is Hotel Laguna Encantada pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Laguna Encantada?

There is free parking nearby.

Hotel Laguna Encantada Reviews

Reviews

6.6
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

9.0/10

Cleanliness

10/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable rooms/beds. Lovely staff.
A little pricey but I enjoyed the nice big room with very comfortable bed. Swimming in the pool and even jumping on the trampoline. The staff are very helpful. Iguanas come up onto the lawn. Very close to the Belize border.
Stayed 2 nights in Dec 2019

2/10 Terrible

David

Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy limpias y el baño bastante amplio, nos gustó bastante
Stayed 1 night in Nov 2019