Hotel dekat Cragside Country Park

"Need more improvement"

"I stayed in the dog friendly room which was ok but not great. The carpets were stained and when we first walked in the room we could smell dog it wasn't a fresh smell. There was a half used toilet roll in our bathroom and no fan so it steamed up quite quickly. The room was at the bottom of the beer garden so was very noisy which wasn't that much of a problem. We ordered food it was very fast and efficient, large portions and reasonably priced. The sun was in the beer garden all day. Staff very...

"Stayed before loved it clean quite place. little village not so far away , very good meals very nice staff"

"Liker Plusrommene på Premier inns. Hotellet er i et industriområde, så ikke mye å se rundt hotellet, men hyggelig personale og rolig og komfortabelt."

"The pictures on the site do not represent the reality of this hotel. It’s currently very run down and in need of lots of work. We stayed for 3 nights, we only had 3 towels and although we asked for more twice, were not given any and they weren’t changed during our stay. The bathroom looked new but unfinished. There was nowhere to put shampoo etc. in the shower, the floor was slippy (I bought a rubber mat for them) the toilet flush was dodgy and neither the fan or light above the mirror worked....

"The meals were excellent both for quality and price, staff very helpful. The bed was comfortable however the windows did not close entirely. It was quite warm so not a major problem for us but the windows needed refurbishment so they be opened or closed easily. The electric shower was very weak. These issues were relatively minor given the pluses of staff, food and comfortable beds"

"Look, don't get me wrong, it's not terrible by any means. It's just that for a hotel that's trying to play at this level, it struggles with some of the basics. If you're having a short stay there's no housekeeping by default, (which they don't tell you when you arrive) but there's only a small (non-heated) towel rail, so you're going to have soggy towels on day 2. Yes, there was a (small) sign in reception saying this, but it's the kind of thing it would be good for the receptionist to...

"no air con"

"If you like Harry Potter, then you’ll like the accommodation, as there is a strong Harry Potter theme running throughout. That said, the cleanliness of the room occupied was at best ok while shelf space was extremely limited. Breakfast was a two-part affair, split between a cold buffet and a limited selection of hot food from the breakfast menu. The buffet was poorly provisioned when it comes to the likes of pastries, fresh fruit and yogurts with such items either lacking in variety or quantity,...

"Beautiful hotel in gorgeous surroundings. Restaurant food not great."

"Such a wonderful place to stay from the location, the staff and the room. We loved it all!"

"The room was very clean"

"The hotel needs some work to elevate it to beyond 3 star status. The windows need replacing as the road noise from the front rooms is very loud. The evening meal was very good and the staff were friendly and helpful. Breakfast was just ok, but get there early before the self service becomes scarce. The bathroom tiles and grouting need work and some of the baths have been patched up poorly."

"Very clean loved the fan in the room staff lovely and good breakfast excellent value for money"

"Lovely stay, room immaculate, staff friendly and attentive on arrival (thank you Susan!) Bar/pub welcoming, nice friendly atmosphere. Could not fault food, was tasty, fresh and good portion sizes. Breakfast was served in lovely communal area where we could help ourselves to drinks. Overall great overnight stay. Thank you ☺️ "

"Every ting was ideal"