Eksterior

Ulasan untuk Sonesta Denver Downtown

4 out of 5
Sonesta Denver Downtown
1450 Glenarm Place, Denver, CO

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 690 dari 1603 ulasan" "
Penilaian 8 - Bagus. 393 dari 1603 ulasan" "
Penilaian 6 - Cukup Baik. 241 dari 1603 ulasan" "
Penilaian 4 - Buruk. 137 dari 1603 ulasan" "
Penilaian 2 - Sangat Buruk. 142 dari 1603 ulasan" "

8,4/10

Kebersihan

8,2/10

Staf & layanan

7,6/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Viviana

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great customer service and check in and check out was super efficient.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Viviana, thank you for your kind words! The team at Sonesta Denver Downtown is delighted to hear you appreciated our customer service and found the check-in and check-out process efficient. We're looking forward to welcoming you back soon!

8/10 Bagus

Tammy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel was nice, but really expected a continental breakfast for the price you pay. The staff was friendly and service was great.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Tammy, thank you for your feedback. The team at Sonesta Denver Downtown is pleased to hear you enjoyed the service and found the team members to be friendly. Your comments about the breakfast options have been noted. We hope to welcome you back in the future.

10/10 Sangat Bagus

Romina

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great staff
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Romina,Thank you for your kind words! The team at Sonesta Denver Downtown is delighted to hear you had a wonderful experience. We're looking forward to welcoming you back soon!

10/10 Sangat Bagus

Crystal

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Crystal, thank you for the outstanding rating! The team at Sonesta Denver Downtown is thrilled to know you had a great stay. We're looking forward to welcoming you back soon!

10/10 Sangat Bagus

Thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Enjoyed being close to transportation that was free and could get to all the various areas and ballpark venues
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 19 Mei 2024
Thomas,Thank you for sharing your positive experience at Sonesta Denver Downtown! It's wonderful to hear that you appreciated the convenience of the nearby transportation options. We hope to welcome you back for another great stay soon.Safe travels!

10/10 Sangat Bagus

Thomas

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property was close to dining options and free transportation to get to ballerina, the Rockies baseball park, Union Station, and many other venues, restaurants throughout the downtown area
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 19 Mei 2024
Thomas, thank you for sharing your experience at Sonesta Denver Downtown. We're delighted to hear you enjoyed our convenient location and proximity to dining options, transportation, and various attractions. We're looking forward to welcoming you back on your next visit to Denver!

10/10 Sangat Bagus

Grace

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 19 Mei 2024
Grace, thank you for the amazing rating! Our team at Sonesta Denver Downtown looks forward to your next visit.

8/10 Bagus

Oscar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 17 Mei 2024
Oscar, thank you for your positive feedback! We're thrilled to hear you had a great experience at Sonesta Denver Downtown. We hope to welcome you back soon!

10/10 Sangat Bagus

Maria Fernanda

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s so good
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 14 Mei 2024
Maria Fernanda, thank you for sharing your thoughts about your stay at Sonesta Denver Downtown. We're thrilled to know that you had a great experience with us. We look forward to sharing more good moments with you on your next visit!

10/10 Sangat Bagus

Matthew, Austin

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice property, good location.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Matthew, it's wonderful to hear that you appreciated the location and enjoyed your stay at Sonesta Denver Downtown. We strive to provide excellent experiences for our guests and we're glad we met your expectations. We look forward to welcoming you back on your next visit to Denver.

6/10 Cukup Baik

Katy

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 14 Mei 2024
Katy, thank you for your rating. While we value all guest feedback, your insights and further details about your stay at Sonesta Denver Downtown would be greatly appreciated to ensure we continuously improve our services. We hope to welcome you back soon for an even better experience.

10/10 Sangat Bagus

Paul

Disukai: Kebersihan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 14 Mei 2024
Paul, it's fantastic to know you had a superior experience at Sonesta Denver Downtown. We truly appreciate your positive rating on Expedia. It would be our pleasure to welcome you back in the future.

10/10 Sangat Bagus

Anthony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 11 Mei 2024
Thank you for the great rating, Anthony!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Denver Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Bagus

Luis

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Other than the Outratious fees for parking the stay was good
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 9 Mei 2024
Luis,We appreciate the positive review! It's great to hear you had an enjoyable stay at Sonesta Denver Downtown. We understand your thoughts towards the parking fees and always strive to offer competitive rates in the area. We look forward to welcoming you back in the future.

10/10 Sangat Bagus

richard

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
staff is very kind and understanding
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 3 Mei 2024
Richard, it's delightful to read your feedback about your experience at Sonesta Denver Downtown. We're thrilled to hear our team members provided you with kindness and understanding. Our team strives to provide the highest level of service and your recognition certifies our efforts. We look forward to your next stay with us.

6/10 Cukup Baik

Keyona

Disukai: Kebersihan
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 4 Mei 2024
Thank you for the feedback, Keyona.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 Bagus

Nathaniel

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Nathaniel, thank you for taking the time to share your positive experience at Sonesta Denver Downtown. Our team members are delighted to know you enjoyed your stay. We look forward to welcoming you back on your next visit to Denver!

8/10 Bagus

Susan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Acceptable hotel. Staff was excellent.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 30 Apr 2024
Susan, it sounds like you had a pleasant stay at Sonesta Denver Downtown. Our dedicated team members always strive to deliver excellent service. We appreciate your feedback and hope to welcome you back for an even more delightful experience.

8/10 Bagus

Glenn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property and staff were very nice and some of the best in the area. What i didn't like is the checkout and not being able to pinpoint charges at that time, just a total amount. This was also delivered with a ? from the front desk. It will show up on your card statement is not a good answer.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
Glenn, it's great to hear your positive remarks about Sonesta Denver Downtown and our committed team members. However, it seems like our checkout process wasn't as clear as it could have been. We always aim to provide a detailed breakdown of charges and will certainly look into this aspect for improvement. Your feedback is greatly appreciated, and we're looking forward to your next visit.

4/10 Buruk

Mandy

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The hotel staff were great. Very welcoming and helpful! The elevators were terrifying and would often scroll through floors…doors would open, but no one was there. The room was okay looking. However the carpet looked like it had been there since the 90s and was dirty. The bathtub was also dirty. Great location if you want to explore downtown Denver!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 28 Apr 2024
Mandy, it's commendable to learn that our team was welcoming and helpful. Reviews like yours are imperative in understanding our guest's experiences better. It seems there were some aspects of your stay, such as the lift system and the cleanliness that did not live up to your expectations. We value guest insights and ensure detailed attention to those areas. Also, we appreciate you recognizing the favorable position of our location. Thank you for sharing your experience, we hope your future travel plans will give us the chance to serve you better.

6/10 Cukup Baik

Harso

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Location, staff, were excellent... although we did schedule housekeeping which theyvsaid was going to come at 10am, didnt show up till 3pm... also for a building with 21 floors and only 2 out of 5 elevators working was at least a 5-10 minute wait...
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Harso, thank you for sharing your feedback. It's great to know that the location and our team members met your expectations. However, we regret any inconvenience caused by the timing of the housekeeping service and the elevator availability. Your comments are valuable, and we'll use them to improve our guest experience. We hope that you'll give us another opportunity to serve you better in the future.

8/10 Bagus

Kaylee

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Hotel was really nice but they didn’t clean above the bed and I found a dead moth and lots of dust but not a huge deal. Also parking is almost 50 for the night absolutely outrageous but there’s a parking garage right behind it that charges $7 on weekends which is way more reasonable. Overall the hotel was pretty nice with the exception of some of the ghetto people staying there.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Kaylee, thank you for your feedback following your stay at the Sonesta Denver Downtown. We are pleased to hear that you found the hotel to be to your liking. We regret to hear about the cleaning issue you encountered, cleanliness is one of our top priorities, and such an oversight is not reflective of our usual standards. Your comments about parking costs have been noted; we strive to provide a value commensurate with our facilities and location. Compensating for this, we're glad you found a satisfactory alternative nearby. Our guests' diversity is something we appreciate, and we hope everyone felt welcomed just as they should. We hope you choose us again for a more flawless experience.

2/10 Sangat Buruk

Jeremiah

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Elevators were down constantly
Menginap 10 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 26 Apr 2024
Jeremiah, the team regrets to learn about the difficulties you experienced with the lifts. We understand that a reliable elevator service is essential for smooth hotel operation and we assure you that we are committed to providing this. We appreciate your feedback as it helps us target areas for improvement. We hope for a chance to serve you better in the future.

8/10 Bagus

Demetrios

Disukai: Staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 25 Apr 2024
Demetrios, it's wonderful to hear that you enjoyed your stay at Sonesta Denver Downtown. Defining the details of your stay can be a valuable example to future guests. We hope to serve you again in the future.

10/10 Sangat Bagus

Allen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Convenient for the trip
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
Allen, it's great to know that Sonesta Denver Downtown's location was a perfect fit for your trip. We strive to provide convenience and comfort for our guests. Looking forward to welcoming you back on your future travels.

10/10 Sangat Bagus

Allison

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was amazing and had a wonderful stay the entire time there! 10/10
Menginap 4 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 23 Apr 2024
Allison, it's uplifting to hear about your excellent experience at Sonesta Denver Downtown. We're thrilled to hear our team members made your stay delightful. We can't wait for your return visit and the opportunity to earn another perfect score!

6/10 Cukup Baik

Lorenzo, Fall River

Disukai: Kebersihan, staf & layanan
Nice area to walk around in. The elevator situation was not good. Long wait times, and no stairs to use.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 23 Apr 2024
Lorenzo, thank you for sharing your experience. It’s good to hear that you appreciated our location. We regret any inconvenience caused by elevator delays and will actively work to improve this aspect. Ensuring accessibility without delays is an important matter to us. Thank you for bringing it to our attention. We hope for the opportunity to serve you better during your next stay.

10/10 Sangat Bagus

Luis

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 23 Apr 2024
Luis, thank you for choosing Sonesta Denver Downtown. It's splendid to see you had an enjoyable stay. We hope to have you back again soon for another outstanding experience!

2/10 Sangat Buruk

Michael

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
4 elevators and 1-2 worked periodically. It took almost 20 minutes to get from the 9th floor to the first floor. The TV and internet barely worked. The walls are paper thin and we heard every toilet flushing and guests walking through the hallways
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Michael, we regret to hear about your recent experience and appreciate you bringing these concerns to our attention. Maintaining optimal functionality of our utilities is crucial and we apologize for any inconvenience regarding the elevators and in-room amenities. We're also sorry to learn about the noise disturbances during your stay. Your feedback is valuable and will be used to improve our overall guest experience. We hope you would consider giving us another chance to demonstrate our commitment to service and comfort.

6/10 Cukup Baik

Ben

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Elevators were old, small and didn’t work very well causing traffic jams and long waits
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Ben, thank you for your feedback. We're sorry to hear about the inconveniences encountered due to the elevator situation. Please know our maintenance team is constantly working to improve the overall quality of the hotel efficiency. We appreciate your patience and understanding, and look forward to the chance of serving you better in the future.

6/10 Cukup Baik

Diana

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
I noticed an old piece of soap that they did removed from the shower shelf, and when I was preparing my bed to sleep, I found a nail between the sheets. I didn't clip mine, and it was disgusting.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 20 Apr 2024
Diana, it's disconcerting to learn about your less than satisfactory stay, particularly in relation to cleanliness. We deeply regret the oversight and assure you that this is not typical of our usual standards. Any feedback is invaluable to us as it aids in refining our services and guest experience. We hope you'll consider giving us another chance to provide you a more compelling experience, reflecting the high standards we aspire to.

10/10 Sangat Bagus

Mike, Cotulla

Disukai: Staf & layanan, kondisi & fasilitas properti
Recommend
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 20 Apr 2024
Thank you for the wonderful rating, Mike!It's fantastic you enjoyed your time at Sonesta Denver Downtown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Sangat Bagus

Dylan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location and perfect for the night we stayed!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 19 Apr 2024
Dylan, we're thrilled to hear about your wonderful stay at Sonesta Denver Downtown! Our unbeatable location is indeed one of our treasured features. Thank you for selecting us to enjoy your night. We hope to have the pleasure of hosting you again soon.

10/10 Sangat Bagus

Jason

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good quality spot.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 18 Apr 2024
Jason, it's wonderful to hear you enjoyed your time at Sonesta Denver Downtown! We're thrilled you appreciate the quality we strive to provide. We can't wait to welcome you back soon.

6/10 Cukup Baik

Connor

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 9 Mei 2024
Connor, thank you for taking the time to rate your stay. We note that there might have been some aspects of your visit that did not meet your complete satisfaction. If you wish to provide further details, it would be appreciated. We'd love the opportunity to elevate your next stay with us.

10/10 Sangat Bagus

Eileen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 19 Apr 2024
Eileen, thank you immensely for your perfect rating of Sonesta Denver Downtown on Expedia. We trust your experience was memorable and look forward to having the pleasure of welcoming you back in the near future.

10/10 Sangat Bagus

Yadira Pinillla

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 1 Mei 2024
Yadira, we're thrilled to know you had an excellent stay at Sonesta Denver Downtown. Your high rating is sincerely appreciated and we look forward to welcoming you back on your next visit.

2/10 Sangat Buruk

antonia

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 30 Apr 2024
We appreciate you taking the time to share your feedback, Antonia.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Bagus

Kevin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 11 Apr 2024
Kevin, we appreciate your feedback for the Sonesta Denver Downtown. It's great to see your overall positive rating. We'd love to further enhance your experience next time you visit. Thank you for choosing us!

6/10 Cukup Baik

Anthony

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
In all did not have a great experience here, compared to better alternatives near by. I do not wish to bash this hotel however I would not recommend this one, unfortunately. From the moment I arrived until the moment I left it was not great, and I do not try to be complicated myself but there were inconveniences that no one should experience.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 9 Apr 2024
Anthony, thank you for sharing your thoughts. It's disappointing to hear you encountered some issues during your stay. We're committed to ensuring our guests have an enjoyable experience and it seems we may have missed the mark for you. We'll use your comments as an opportunity to review our procedures and improve overall guest satisfaction. We hope to have an opportunity to better serve you in the future.

10/10 Sangat Bagus

Mariano

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 9 Apr 2024
Mariano, thank you for choosing Sonesta Denver Downtown and leaving a 5-star rating. We're thrilled to know we met your expectations and hope to serve you again in the near future.

10/10 Sangat Bagus

Brenda

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice facility right in the heart of many activities.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 8 Apr 2024
Brenda, it's wonderful to hear that you enjoyed your stay at Sonesta Denver Downtown. Having our hotel's location right in the center of various activities is something we take pride in. We appreciate your feedback and look forward to your return visit.

10/10 Sangat Bagus

Marcin

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Thanks for the amazing rating, Marcin!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Denver Downtown!

8/10 Bagus

Mah

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Mah, we appreciate the time you took to rate your recent stay at Sonesta Denver Downtown. We are pleased to know you had an enjoyable experience, and thank you for choosing us. Your feedback is a valuable tool that helps us maintain exceptional service. We look forward to hosting you again in the future.

10/10 Sangat Bagus

Perla

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 3 Apr 2024
Perla, we are thrilled to hear about your positive experience at Sonesta Denver Downtown. Our team is delighted to have made your stay memorable. We would love to welcome you back in the future!

8/10 Bagus

Madelyn

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 21 Apr 2024
Thank you for the 4/5 rating, Madelyn!We are excited to see that you had an enjoyable experience at Sonesta Denver Downtown. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Bagus

alejandra

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 20 Apr 2024
Thank you for this lovely rating, Alejandra!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sonesta Denver Downtown. We'd like to share an even better experience with you soon.

10/10 Sangat Bagus

Glenn

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 17 Apr 2024
Glenn, it's wonderful to hear that you had a stellar experience at Sonesta Denver Downtown. We appreciate the five-star rating and hope to welcome you back in the future. Safe travels until then.

6/10 Cukup Baik

Joshua

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a nice place, however everything was so expensive. Parking, over priced dinner and breakfast buffet was super expensive. Maybe that's normal, I don't stay in these types of places often.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 28 Mar 2024
Joshua, it's good to hear that you enjoyed your stay at Sonesta Denver Downtown, but it sounds like there were aspects of pricing that didn't quite meet your expectations. Our aim is to provide quality service and amenities, and sometimes these come at a cost where we believe them to represent good value for the experience. We understand that everyone's perspective on value can vary, and we're always open to feedback. We look forward to welcoming you back, should you choose to visit us again.

4/10 Buruk

Ashley

Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
Beautiful place on the outside and warm and inviting on the inside. However, the staff was extremely rude and unwelcoming and my room was a mess. There was gum stuck to the wall behind my bathroom trash can, one of the water bottles left in my room was half finished, and there was no fitted sheet on my bed so I just had to lay on the top sheet and use the itchy comforter alone. Served it’s purpose for the night, but would absolutely not recommend.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 27 Mar 2024
Ashley, your feedback is extremely valuable to us. It's clear that your stay didn't meet expectations, especially concerning the cleanliness of your room and your interaction with our team members. This certainly isn't typical, as we aim to provide a welcoming environment with high standards of cleanliness. We apologize for any discomfort you've experienced and assure you that constructive feedback like yours helps us improve and deliver better experiences in the future. We hope to have the chance to refine your perception during your next stay.