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"I’ve genuinely never stayed anywhere quite like this—and not in a good way. This hotel is so far from 5-star, it’s hard to know where to begin. On arrival, there was just one person working at reception during what we were told is peak season. You’re forced into a single queue for everything—check-in, broken room keys, general queries—which meant a long wait just to get to the desk. Unsurprisingly, no one in the queue seemed happy. The rooms are incredibly dated—like stepping back into the 1970s. Everything feels old and tired, right down to a corded phone mounted on the bathroom wall. It’s not charming or retro, just in serious need of an update. Breakfast was completely average—nothing you’d expect from a hotel positioning itself as 5-star. The pool itself is decent, but it was so overcrowded that people were sitting on the floor due to a lack of seating. Towels also ran out and weren’t replenished, despite asking multiple times. At best, this is a 3-star hotel charging 5-star prices. I wouldn’t recommend it."

"Extremely clean and all staff genuinely friendly , helpful and attentive to any needs. Business made to feel like pleasure. All staff throughout deserve a mention but Shirley, Jairron, Pedro, Paola and Kathryn all assisted me daily. Look forward to returning...."

"Room and resort was dated for the cost."

"Didn't use parking and the breakfast is always good, though often, we are told the espresso coffee machine is not working. "

"We had an excellent time since we got to the property. Everybody was extremely friendly. We had an amazing time at their facilities. The pool was awesome. Staff was very attentive. Beers were extremely cold so we had an amazing time. I would highly recommend anybody looking for an amazing view to go and stay at this place. It’s very close to everything. You can literally walk to restaurants. They also have an extremely good restaurant at their. and stay at this place. It’s very close to everything. You can literally walk to restaurants. They also have a extremely good restaurant at their property"

"Room was clean, but needs updating. Staff was friendly, but restraunt service was slow and unreliable."

"Clean room, great staff and beautiful area. "

"Loved the pool and hot tub. Room was spacious and we loved that it had a Roku! "

"Everything was good "