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"Unorganized and Dirty. From the reception, managment, and shuttle service it was chaos. Took us over an hour to fully check in - from shuttle pick up to actually using the key card to unlock the hotel room - which is only a 5 min drive from the airport. The rooms were filthy and smelled of stale smoke. The towels had stains on them. We wanted to eat in the hotel restaurant, however due to the cleanliness, we were concerned we would get food poison. Even from a safety perspective, the staff made me feel extremely uncomfortable as a woman, even though I was with several male family members. I would NEVER recommend staying at this property. "

"Amazing customer service and food rooms very clean employees amazing staff and amazing cooks advise if you come to prima life please go snorkeling amazing experience"

"The staff is the best"

"Great stay!"

"Brilliant experience "

"Hotel was under construction with only two floors that were finished. Staff were unhelpful. When we checked in we had to wait over 1hr to get a room. We arrived after midnight and the room they gave us was not the right ones. They corrected this for the following night. Would not recommend this."

"Quiet, clean, polite staff and options for everyone to have a good time."

"I went all inclusive. So many food options albeit not always that flavoursome for my taste. However I didn’t starve. The SPA is a must and good value. Plenty of space per person with an adult pool. The location is perfect. Highly recommended. "

"Wonderful staff, very attentive and welcoming, whether it’s at the reception, the restaurant or the housekeeping. I had an extraordinary stay and can’t wait to go back "