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"Clean room and pool very good staff "

"We had a 12 night stay at the RIU Palace Dec. 3rd-15th 2025. This is one of the best overall resorts we have stayed at. And we have been to about 20 different resorts in many countries. The staff super friendly and attentive to all your needs. The drinks were all top shelf and perfectly made to your requests. Even had 1 liter bottles of 4 hard liquor in dispensers in your room! Refrigerator in the room was well stocked with beers and soda. Need more you just called room service and they promptly delivered. The view from the resort was beautiful of the bay with whales daily. First time where you didnt need to make a reservation for the specialty dinner restaurants! They were all 1st come 1st served. And we didn't ave an issue getting into any of them. The food was amazing at all of the restaurants and the buffet. Our favorite meal of the days is breakfast and the omelets and options were super fresh! Nightly entertainment was quite enjoyable and well put on by the staff. The Santa Fe RIU next door has 4 nights a week where the Palace tourists were invited to join in their party. And it is a loud party as if you went to the Congo Bongo. 2 pools full of dancers with foam and whole works. We went to the Neon Party and they have a Pink Party and A White Party also. The staff and management is the difference here. The training is amazing from top to bottom. Every single staff member greeted you and went above and beyond to meet your needs and requests. "

"Our room was beautiful and very clean. Next time I think I would get a room that has a view as there are many with balconies that look directly at another wall of balconies. The pool area is lovely with very comfortable loungers and a nice poolside menu (expensive but at least it's good). "

"The property is clean, has clean and earthy decor. I loved our room—the Sake Suite."