Cari Hotel di New Mexico

"Room was 2.5 hours late being ready. We didn't get access until after 630pm. Staff was not accommodating. My travel friend had health issues and staff was rude and could have cared less about the customer. Anotenette and Amiel were no help at all and treated us with disrespect.. I will not stay there again. Staff wanted to give us a room we did not reserve and wanted my disabled friend to sleep on a pull out. Unacceptable! I repeatly asked for management with no response."

"Staff was great. Breakfast was great. Rooms were clean."

"Everything was great!"

"The staff was surly. Not helpful at all. No valet help, no asking if needed help to the room. Even restaurant staff was abrupt. No room serivcev When you think of resort, which we have been to many of hilton. This is not a resort in way of customer service and what i think of when you here the name hilton resort. We will not stay there again"

"Spotlessly clean interesting art and historical decor. Worth the money and perfect location for a first time stay in Santa Fe. Enjoyed the restaurant, rooftop bar, poolside lounging, and cute shops and bakery. Staff were so kind and knowledgeable, and even upgraded my dark 2nd floor room to a top floor with a balcony and view. Just a perfect stay."

"Staff were very friendly and accommodating. The beds, air conditioning work great and the homemade complimentary breakfast were delicious! The hotel seems to be old and in need of some updating in the bathroom and plumbing areas. If you’re sensitive to smells the towels are clean but idk what kind of soap they use. I had a hard time with it."

"Rooms too small with no where to sit but in the lobby.😳"

"It was good enough for a well rested night and close to the plaza"

"First room had mold which was confirmed by hotel staff. They moved us to a new room- this room was newly painted (also confirmed later by staff). The smell at first we couldn't identify, and we didn't want to complain again, but we realized in the middle of the night that the fumes were noxious. Once we realized it was paint fumes we opened a window, but we still could not sleep. We had sore eyes and throats. THEN- we used the Keurig and everything in the room, including the Tv turned off. ...

"Weekend stay, good facilities, pool well maintained, easy parking."

"We had a good stay at the hotel. Superb location. Great dining and shopping in old town within walking distance. Close to the highway for easy access. Free self-parking is a plus, more and more hotels are only doing Valet at crazy high prices! Front staff was very nice and helpful too. Our only minor complaints would be the hotel is starting to show it's age. The rooms were clean. But, for an upscale price at this hotel, the furniture could be newer and refurbed. Plus, we thought the A/C was...