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"Never saw the staff. But always clean."

"Always great to come back to the Lotte NY Palace for our annual Veterans Day weekend trip. We’ve stayed here for the last four years and will continue. The hotel is in a great location. The double beds seem larger than normal and are comfortable and the rooms are large. The service is always outstanding. A little disappointed that Troubles Trust was closed but was happy walking up to Rarities. See you next year!"

"Clean. Friendly."

"Great room, thoughtful and accommodating staff, love the cookies and the smiling faces at check-in. "

"My daughters and I were very happy with the room. We were really happy that we were able to check in early so we could freshen up before going to our first Broadway show at 2. The staff was very pleasant and even when busy with the chaos of checkout-they were attentive to everyone. "

"The staff were very friendly and charismatic. "

" I had a good stay at this hotel! The room was comfortable, clean, and the staff was very attentive and friendly. The location is great, right in the heart of the city, close to Times Square, Central Park, and many other attractions. Plus, there’s a train station that takes you directly from the airports right to the hotel, which made my arrival and departure convenient. Highly recommend!"

"Clean and great location. Friendly staff."

"Great location; one block from Penn Station, welcoming staff, and clean."