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"The property was not as advertised. The place appears a bit run-down and the rooms we stayed in had stained and partially broken toilet seats. We had to urgently make arrangements to secure alternative accommodation for our elderly mothers, which was extremely inconvenient. The hotel employee who was on duty was however very helpful and understanding, which we appreciated very well. He also contacted the hotel manager who was equally understanding and promised to process a refund for the room...

"The ability to have your laundry completed on same day as arrival. "

"Friendly & wonderful staff, clean and beautiful room, delicious hot & healthy breakfast included. "

"Staff are all very welcoming, capable, and thoughtful in anticipating needs of residents. Would stay again, in fact writing this on our third stay as we go in and out of Kigali. "

"Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000"

" Beautiful room with nice panoramic view. Wonderful waterfall shower. Excellent breakfast buffet. Cordial and helpful staff."

"Excellent, friendly staff and homely environment. Most convenient hotel ever! "

"Lovely hotel with many amenities "