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"This hotel ls generally very good. The staff ls generally helpful but sometimes clueless and not experienced. The shuttle bus system works well. One can reach Haram in a two shuttle bus sequence. Once you learn where and how to hop on the rest is very easy. The premises are new and clean. "

"I stayed at this hotel for six nights and genuinely enjoyed most of my stay—until the final day. There were many positives. The hotel was comfortable, and several staff members were excellent—especially housekeeping, who were consistently friendly and professional. Unfortunately, the checkout experience completely ruined everything. I had requested just a two-hour late checkout and informed management via email two days in advance. This was never acknowledged, and it seems it wasn’t communicated internally. I also mentioned it to the night staff and again on the morning of departure. Despite this, I was called every 5–10 minutes asking about checkout. Each time I explained, but the calls continued. Staff were even sent to my room multiple times after I had already clarified the situation. This went on for over an hour and became extremely frustrating. This points to either a flawed system or poor internal communication. In my opinion, the reception team needs proper hospitality training. It’s disappointing that such a small request was handled so poorly. What should have been a 5-star stay turned into a 1-star experience. Management should review the team working on March 21 (daytime reception/checkout)."

"This hotel price was high for nothing "

"Good"

"Everything looks fine."

"Niet goed hotel Geen uitzicht Schoonmaken niet goed Niet vriendelijk "

"Hotel staff were great but the room needed TLC . We booked a room with Haram view but we got a corner room with a crane obstructing. Saying that we arrived at 8am and they accommodated us sttaight away with our room. So all good. Breakfast was very nice spacious and a good variety with staff teady to help. "

"Very friendly staff "

"Hands down an amazing experience. I hada small issue over breakfast, but staff were quickly to resolve and you were able to enjoy the hotel services and have an amazing stay. great location away from clock tower, easy to walk to Al Haram and back and not having to push through huge numbers of people. exceptional staff"