Search Hotels Near Eastbourne Heritage Centre, Eastbourne

"Very good value. Very approachable and helpful staff. Resourceful and thoughtful furnishing of a small room with several things many more expensive hotels lack or are too often forgotten e.g. adequate wardrobe, places to hang bath AND hand towels (many properties seem not to have thought this to be a bathroom necessity), a bath mat (yes, some places fail to provide one), easily-opening window for fresh air (as opposed to an ancient, rickety sash that is blocked from opening more than 2 inches). Unrestricted street parking right opposite - very useful for those of us with Blue Badges - though spaces might be filled if you come late. I will return."

"So start with the positives, staff on reception were genuinely welcoming and friendly. Towels and bedding were clean. However, hotel is run down, paint peeling from windows, images are nothing like on hotels.com, floors are uneven, bathroom poor condition, floor covered over in patch’s and rotten bath panel. Overall give it a miss."

"Fabulous location. Beautiful view from room. Really comfortable and staff were exceptionally efficient."

"Great welcome at the door and help with luggage. Sea view room, great breakfast and helpful staff. Only downside was the loud seagull outside at 6am but hey, we were beside the seaside!!"

"No air-conditioning Staff helpful Room stains on ceiling and carpets Good location"

"Room is not clean "

"I stayed here alone, so the setup worked well for me. If I were traveling with someone, I’d probably choose a larger hotel or an Airbnb, but I would absolutely stay here again. The staff were friendly whenever they were available, and they responded quickly when I needed anything. They provided extra towels and shower gel promptly, which I appreciated. A few areas could use improvement. The shower would benefit from an update, even if it’s just a new showerhead, and the towels could be much softer. That said, overall it was a good stay."

"Excellent choice at breakfast. Food hot and very tasty."

"Not made to feel welcome by reception & bar staff! No loo roll in room and when I asked at reception for toilet rolls to be sent to room, I was informed that they don’t do room service and if we had wanted special requests in room then we should have emailed 24 hours before arrival - to be honest I had no idea what she was talking about! Everything was too much trouble! Music and lights turned off in bar between 10.50pm & 11pm leaving us to finish our bottle of wine in semi darkness! At breakfast, music again was turned off and doors shut at 9.55am with staff coming in and out getting drinks from the buffet! Terrible customer service. Wouldn’t recommend and wouldn’t stay again! Britannia hotels have a very low standard. "