Search Hotels Near Embassy of the United States Dominican Republic, Puerto Plata

"I made a reservation at this hotel and when I went to check in they treated me like I was crazy and told me that I had made the reservation at their lower tear patner hotel Cofresi. Then I found out that they over sold the hotel and I ended up in a very crappie place. Terrible costumer service. "

"Do NOT waste your money here! We booked here last minute when our Cuba trip was cancelled and it is not a 3.5-4 star as advertised. Half of our room amenities were missing and our phone did not work all week (despite asking 5 times to get someone to fix it and they said it would be fixed that day). They would take our dirty towels and not replace with clean ones or replace water, so everyday we had to walk to the lobby (up like 6 flights of stairs) to ask for them to be replaced. The bathroom ceiling constantly dripped on us and we always came back to a puddle in our bathroom. Warm water 1/2 the week, cold the other. The public bathrooms in and around the lobby were always flooded and disgusting because they didn’t flush. We’d have to walk back to our room if we needed to use the bathroom. We thought it might just have been our experience, but sure enough after talking to people, it was everyone’s experience. One lady didn’t have AC all week and asked everyday to be moved to another room without any luck. I could go on and on about this place. They did not seem to care about anyone’s concerns or want them coming back to this resort apparently. I feel like I need a vacation after a week spent there. You had to walk to the sister resorts for any good entertainment, beach and most à la carts. "

"We had a good time. The room is a bit dated. The air quality was very damp."

"The staff was awesome! From check in, to dinner in the restaurant, to check out, everyone was so nice and kind and helpful. Check in was seamless, and the staff came up to help us with the controls for the air conditioning. she also sent an email immediately when I left my passport at the desk during check in. We had a wonderful conversation, in English, with wait staff in the restaurant. I think they enjoyed practicing their English. And they went out of their way to prepare a vegetarian dish for us even though there was no vegetarian option on the printed menu. At check out, we asked for a cab to the cruise port, but the male staff member offered to take us there instead. He ended up having to spend 30 minutes driving us to various places to get through immigration and get on the boat. It would have been so stressful without him as our intermediary. All the staff we interacted with went above and beyond our expectations. I would stay here again if I was ever in Puerto Plata again! "

"1. My room was not cleaned during my stay and my bed was not made. 2. Breakfast is not served until 8am IF the workers arrive on time. If they don’t, you likely won’t eat until 9am, which causes serious issues if you have early morning excursions. 3. There is not coffee available in common spaces or hotel rooms as advertised on the booking site, which means you have no coffee until the breakfast opens. 4. We also never found the advertised jacuzzi. 5. The showers were not great and did not function properly."

"good service nice staff great location "

"Loved the room, terrace, and balcony. The room had everything one could possibly need. Easy access to owner. "

"I really felt like I was at home I would go back there again"

"There isn't any staff , there isn't soap toohtpaste or shampoo ,I had to by evrething"