"After not staying at this Ibis for 6 months in the hope it would have improved I am sorely disappointed.
Prior to check in, I had completed the necessary forms - the staff apparently could not print them, so I had to do a paper copy, whilst I filling this form out a member of staff was running around with a fly zapper, whilst his colleague filmed it whilst laughing.
I get to my room, there is bacon on the floor and no complimentary water (which hotels.com list in premium rooms) there was no hairdryer in the room, just an empty bag.
I had booked this room for a decent night's sleep after a busy few weeks, so what happens at 3.55am the fire alarm goes off. Who doesnt love being woken at that hour?! I will say the volume of the alarm is impressive, there is zero chance of sleeping through it. So, we all get to go outside in pyjamas, enjoy 4am air and await a fire truck. Obviously, there was no fire, so we are back in 25 minutes later, but of course the noise of hundreds of guests trying to get back into rooms means sleep evaded me for a long time. I woke up so late I could not shower and had a truly terrible day.
As this hotel is twinned with the Mercure the biggest issue it faces is staff seem to work at both locations, but don't seem to be trained on both computer systems. If the alarm had not gone off it would have been 4/5 but I visit hotels wanting a good night's sleep. This hotel seems to be beset by emergency services needing to visit."