4/10 Buruk
ella
Traveler bisnis
26 Okt 2025
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We have stayed at this hotel 5 times for multiple days may be on the past.
But in last 2 times of staying feels like staff is not as caring As it has been before. Very yang and careless front desk staff .
Asking for a quite room in upper floor 4 mos in advance when reserving and sending reminder message to the property day before should be acknowledge but Apperantley they do not care.
They did not accommodate any of requests.
I understand if you staying one night it is ok to say oh well and move on
But 5 nights requests should be not ignored.
Room has been given in 1st floor next to pool area where all parents and little screaming children have been run back and forward in hallway.
So I guess this is why I’m not happy.
Front desk care is yang un experience staff who do not care to accommodate or help to find solution for you.
ella
Menginap 4 malam pada bulan Oktober 2025