"Checking in was a long wait, extra long, and yes, I understand it was summer time, but the front desk staff took their time explains the activities, amenities and didn’t really say anything to the guests in line.
As for the our room, it was upgraded (VIP Expedia customer) it was great, so was the gym, it was a big gym and the equipment was pretty up to date, my grandkids loved the pool, jacuzzi, cabanas, towels on site.
Though, the front desk didn’t pick up the phone when we called from our room, I called 3 times, We wanted more towels sent to our room, we used the hotel towels at the beach. House keeping did not respond too, we had to go down from our floor, which was the 18th floor and wait in line to ask for more towels."
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