Search Hotels Near Gold Mine Casino, Bossier City

"Stayed on floor 21 no hot water reported problem never resolved and pillows were huge not to our liking. A nice large room recently renovated. The adjacent boardwalk was pretty much shut down many of the businesses have closed down or moved out"

"The hot tub was great"

"Facility and room were updated, clean, spacious, and quiet. The food and service in the sports bar were great! The only problem was I reserved a nonsmoking room but were given a smoking room. Too tired to go back down to desk for reassignment. Need to confirm when you check in."

"Carpet stained badly"

"Staff was incredibly friendly and kind. Parking was easy and the suites were really nice. Major drawback right now is the construction/remodel occurring during our stay. "

"Room and hallways smelled sour casino staff very rude hard to find them none of the food places were open but one ended up ordering dominos worst experience ever and i wanted to try a new place I always stay at horseshoe I will never try a different place again bad all the way around "

"The hotel and Casino were very nice however I think they were very new still check-in took a lot longer than I believe it should. We were there for a conference, so there were a lot of of us and I believe they were understaffed in a few areas. Also the lobby bar had two bartenders one night yes they were slammed, but we are used to having a lot of us at a realtor convention however one of the bartenders had a horrible attitude demeanor, and acted as if she didn’t want to be there at all. I believe management should’ve stepped in and helped more but also this bartender at a certain time should’ve been sent home or sent to a different location in the casino that was less busy.I Someone else should’ve been pulled to replace her. I did speak to a manager and told him I understand we were a lot, but her attitude was not professional and had she tried, a little harder, we would’ve tipped her even more. More times than not I feel like these conventions are always understaffed or they don’t understand which type of clients are coming in. For future reference Realtors drink and eat a lot we are fun bunch we don’t mind waiting as long as it’s within reason, we tip well because we work hard and we play hard. Whoever is in charge of booking conferences maybe should look into who is coming so you can better staff certain areas. Obviously certain clients aren’t going to drink as much but again it was a nice stay overall, but there were some kinks to be worked out."

"bed was very hard. Elevator was out of order. Staff had very little knowledge of customer service. had the room booked for 3 nights and they tried to tell me it was for night. tried to charge me a cleaning fee because they claimed i left trash outside my door(rooms on the 3rd floor remind you.)but that was false. manger stated that was my first warning, as if i was a toddler being corrected. wifi didnt work so had to use my mobile hotspot just to watch tv. which was horrible to say. No channels. i wish i could have spent money somewhere else. please check this place before you book, the pictures are not what they look like. one of the worst places."

"The room was bad..the bed was hard as a rock ..the covers had several burn holes in it..the room was extremely noisy...left one night early because our backs were in pain."