Hakone hotel guide. ECM hotel in Hakone, Kanagawa Prefecture

"Loved this place! Relaxing, clean, comfortable and very friendly and helpful staff. Close to town and transportation. A great place to stay. "

"Great staying experience. Staff provides very good service. Every staff I interacted with spoke good English. The indoor and outdoor onsen make our experience even better. Food is good quality though a little expensive. Overall, it’s worth the money spent. "

"Great staff. Great facilities. Great onsen. Zero complaints at all."

"So far the best hotel in Japan. Great hospitality and dining. In room half-open hot spring connected to nature "

"Beautiful Onsen resort. The services and team were courteous and professional."

"This was one of our favourite stays in Japan. The staff were super accommodating to me and my dietary restrictions which I appreciated so much! One person in our party left something behind and the hotel staff we super nice and helpful to send the item to them at our next hotel. We will make sure to stay here again our next time in Japan."

"The family room we had was perfect for the 5 of us ( 2 adults and 3 school age children). Very spacious. Loved the private hot tub. Loved the dinner buffet. And how can you not love the view. Highly recommend. "

"Our room was awesome with a private onsen. Breakfast was great with lots of choices. "

"Hotel is new & beautiful. Compound is lovely with a garden to walk. Breakfast & dinner offers a good spread with free flow of wine & beer. We stayed for 3 nights, would help if they could change some of the dishes daily. Can get boring eating the same spread over 3 days. Room was compact but comfortable. No bathtub. Will pick a bigger room next time. Location is great. Local bus stop right in front of hotel. Very convenient. Do note that u may not be allowed to board if your luggage is big & bulky. Seek help from the hotel’s free shuttle service instead."