Check-in mulai pukul: tengah hari; Batas waktu check-in pukul: kapan saja
Usia check-in minimal - 18
Check-out
Check-out sebelum tengah hari
Tersedia check-out ekspres
Petunjuk check-in khusus
Resepsionis di properti akan menyambut tamu saat kedatangan
Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis
Metode akses
Bellboy atau resepsionis
Hewan peliharaan
Hewan peliharaan tidak diperkenankan masuk
Anak dan tempat tidur tambahan
Anak-anak diperbolehkan
Tempat tidur lipat/kasur tambahan tidak tersedia
Boks bayi gratis tersedia atas permintaan di properti
Jenis pembayaran properti
Informasi penting
Fasilitas ekstra opsional
Biaya untuk sarapan prasmanan: sekitar CNY 69 hingga 69 per orang
Biaya parkir sendiri: CNY 10 per hari (fasilitas khusus untuk keluar/masuk)
Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.
Anda harus tahu
Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Properti ini menerima kartu kredit, kartu debit, dan uang tunai
Properti ini menegaskan bahwa mereka mengikuti praktik sanitasi dari panduan ALLSAFE (Accor Hotels).
Perlu diketahui
Berlaku pembatasan ketinggian kendaraan
Tamu di bawah 14 tahun tidak boleh memasuki fasilitas fitness, dan tamu di bawah 18 tahun hanya boleh memasuki pusat kebugaran dengan pengawasan orang dewasa
Peringkat nasional
Kelas properti, yang diberikan oleh sistem peringkat kami, didasarkan pada jenis properti, fasilitas, dan layanan.
Pertanyaan umum
Apakah Mercure Hangzhou West Lake ramah hewan peliharaan?
Tidak, hewan peliharaan tidak diperkenankan masuk di properti ini.
Berapa biaya menginap di Mercure Hangzhou West Lake?
Mulai 24 Mei 2026, harga yang ditemukan untuk 1 malam menginap untuk 2 orang dewasa di Mercure Hangzhou West Lake pada 25 Mei 2026 mulai dari Rp1.401.982, belum termasuk pajak dan biaya lainnya. Harga ini berdasarkan harga per malam terendah yang ditemukan dalam 24 jam terakhir untuk masa menginap dalam 30 hari ke depan. Harga dapat berubah sewaktu-waktu. Pilih tanggal untuk harga yang lebih akurat.
Berapa biaya parkir di Mercure Hangzhou West Lake?
Parkir mandiri tersedia dengan biaya CNY 10 per hari. Persediaan tempat terbatas.
Pukul berapa check-in di Mercure Hangzhou West Lake?
Check-in mulai pukul: tengah hari; Batas waktu check-in pukul: kapan saja.
Pukul berapa check-out di Mercure Hangzhou West Lake?
Check-out pada pukul tengah hari.
Di mana lokasi Mercure Hangzhou West Lake?
Terletak di Downtown Hangzhou, hotel ini berjarak 2 km dari Pusat Jiali Hangzhou dan Danau Barat. Gereja Si Cheng dan Rumah Sakit Afiliasi Pertama Universitas Zhejiang juga hanya 15 menit.Stasiun Jembatan Wan’an berjarak 12 menit dengan berjalan kaki dan Stasiun Jembatan wan'an berjarak 12 menit.
Dapatkah saya membatalkan reservasi di secara gratis dan menerima refund penuh?
Ya, properti ini menawarkan pembatalan gratis untuk harga kamar tertentu, karena fleksibilitas itu penting! Baca kebijakan pembatalan properti di situs web kami untuk detail selengkapnya tentang pengecualian atau persyaratannya.
Ulasan
Ulasan
8,4
Sangat Baik
Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
9,0
Kebersihan
8,6
Lokasi
8,6
Staf & layanan
8,6
Kondisi & fasilitas properti
Penilaian 10 - Sangat Bagus. 30 dari 58 ulasan
10 - Sangat Bagus
30
Penilaian 8 - Bagus. 15 dari 58 ulasan
8 - Bagus
15
Penilaian 6 - Medioker. 8 dari 58 ulasan
6 - Medioker
8
Penilaian 4 - Buruk. 4 dari 58 ulasan
4 - Buruk
4
Penilaian 2 - Sangat Buruk. 1 dari 58 ulasan
2 - Sangat Buruk
1
Ulasan
Terverifikasi
8/10 Bagus
HANNAH
23 Okt 2025
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again.
HANNAH
Menginap 2 malam pada bulan Oktober 2025
Terverifikasi
8/10 Bagus
John
23 Mei 2025
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was as I expected, clean and neat with helpful staff.
John
Menginap 1 malam pada bulan Mei 2025
Terverifikasi
10/10 Luar Biasa
Markus
4 Apr 2025
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Sehr gute Unterstützung !
Markus
Menginap 2 malam pada bulan Maret 2025
Terverifikasi
6/10 Medioker
yasin
2 Jun 2025
Disukai: Kebersihan
Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
yasin
Menginap 2 malam pada bulan Mei 2025
Terverifikasi
4/10 Buruk
HIROSHI
20 Mei 2025
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The room space is not enough.especially clothes strorage space.
HIROSHI
Menginap 2 malam pada bulan Mei 2025
Terverifikasi
10/10 Luar Biasa
Meiling
29 Mar 2025
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Free laundry machines but the gym was closed due to refurbishment. Rooms were fine although a little small and the sink was directly in the room rather than a separate bathroom. Breakfast had a good selection and only a 20 minute walk to the West Lake or a £2 taxi ride.
방은 살짝 좁은느낌이지만 2인이 묵기에는 문제 없을정도입니다. 체크인부터 체크아웃까지 직원들의 친절함이 여느 5성호텔보다 더합니다ㅋㅋ가방만 보면 들어주고, 체크아웃할때는 물까지 챙겨주는 세심함에 감동했습니다. 서호와의 거리가 약간 있는데 걸어서 15분이면 가는 거리라 위치도 매우 좋습니다
jihoon
Menginap 1 malam pada bulan Oktober 2025
Terverifikasi
10/10 Luar Biasa
Traveler terverifikasi
13 Jan 2020
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Traveler terverifikasi
Menginap 3 malam pada bulan Januari 2020
Terverifikasi
10/10 Luar Biasa
Yosuke
9 Jan 2020
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Traveler terverifikasi
Menginap 2 malam pada bulan Desember 2019
Terverifikasi
8/10 Bagus
Traveler terverifikasi
14 Des 2019
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^
Eun Gyeong
Menginap 3 malam pada bulan November 2019
Terverifikasi
10/10 Luar Biasa
Traveler terverifikasi
8 Nov 2019
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The front desk very helpful and polite and very sweet
The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Traveler terverifikasi
Menginap 3 malam pada bulan November 2019
Terverifikasi
8/10 Bagus
Traveler terverifikasi
7 Nov 2019
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great central location, clean tidy rooms. Definitely recommend
Traveler terverifikasi
Menginap 1 malam pada bulan November 2019
Terverifikasi
4/10 Buruk
Traveler terverifikasi
30 Okt 2019
Disukai: Fasilitas
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
Traveler terverifikasi
Menginap 2 malam pada bulan Oktober 2019
Terverifikasi
10/10 Luar Biasa
CK
17 Okt 2019
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
시가지에서 가까우면서도 한적한 곳이라 좋았습니다.
숙소도 깨끗했고 직원들도 친절해서 편한 여행이 됐습니다.
특히 Sera 직원이 친절히 대해줘서 기분 좋은 여행이었습니다.
단 냉장고가 현지 온도(그렇게 시원하지 않음)라서 아쉬웠습니다.
We enjoyed our trip thanks to Sera staff.