Resor di Kabupaten Hawaiʻi

"Elevators never work, over the past times I’ve visited the valet parking has gone up, ants in the bathroom, never cleaned rooms until requested even though they asked and confirmed wanted my room cleaned daily. Twice they threatened to leave when they arrived after our request saying they didn’t want to hit traffic. Twice they mixed up our keys at the valet and almost gave us the wrong car. Ice machine is never working."

"The front desk customer service was not pleasant, helpful at all"

"We loved our stay! We were provided a renovated two bedroom suite with kitchen! We loved everything about our room and all the amenities on the property, can’t wait to go back!"

"Breakfasts and dinners will cost couples over $150. Can't even get a burger for dinner. Lunch bars close at 4pm. They should remain open until 7pm. So we ended up eating just lunch each day, and buying snacks for breakfast and dinner. At least we didn't gain any weight."

"Very clean resort. Good pool for kids."

"This property is certainly has comfortible rooms and excellent soaps and lotions in the rooms. Maid service 2x's per day is excellent! Where the property could use improvement: cleaner pools, with 24/7 access pools water feels like a lot of bodies have made the water mucky. Access to the Ocean bay is far too hot late in the afternoon and again the water is not clear. Maybe access in the morning?? Food is average and this would include Brown's their 5 Star restaurant. The view is beautiful,...

"Room was amazing with all the included home amenities. Wish there were tongs for the grill though. The front desk staff was not very nice. I requested months ago for our rooms to be near my friends’ rooms and we were not accommodated. We were four families with children and having rooms near other would’ve made things a lot easier. The building had some electrical issues. The elevators didn’t work and we were on the third floor. It got old real fast after taking the stairs in the heat while...

"The property is beautifully maintained and very serene. I loved being close to both the ocean and the pool with the little one being the priority. The staff go above and beyond and the kids camp was wonderful for my granddaughter. Areas that need improvement, the good is not of the caliber it should be. Management spoke to me and I know that they are trying, but it was a disappointment, especially when you’re so far from other dining establishments. Housekeeping also fell down in quality after...