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"The hotel was a little more run down than I remember. The tram did not go all the way to our tower that we stayed in (ocean tower) so that was quite some walking that we had to do with 3 children. Especially since there was only one working tram, if you missed it, it was a 15-17 min wait for it to come back around. Boats were down so the tram is the only transportation to go from tower to tower unless you would like to get your 10,000 steps in. My kids did enjoy the resort itself but the walking after 3 nights and 4 days was a lot. Food is extremely pricey and not worth it so you have to go off site to queens, kings or up to the village to get a nice bite to eat. The bell service was really nice. The burger at Kona pool was great for $23. Overall is was an “okay to very nice” stay "

"The room was clean and updated. Nice view of the bay."

"So many wonderful pools, but especially loved the adults-only pool. Staff was always friendly and helpful. Resort area was beautiful and well maintained. Our King Bed Junior Suite was spacious and had a large modern bathroom with large walk-in shower, as well as a good-size kitchen space, bedroom space, living room space, and an in-unit washer and dryer, which was truly appreciated. The balcony was also very nice. There was a shuttle which made it very convenient to get around the resort when we didn't wish to drive ourselves. Even the golf cart utility vehicles offered to give rides. Two shopping malls with a nice variety of restaurants and stores were conveniently located on property. Location was close to beaches and to highways that we could easily access to take drives to other cities and sights on the Big Island. We would definitely stay at this resort again!"

"I paid a bit extra to have an ocean view and I believe I got the best view! There was a balcony with 2 chairs and a bench where I spent watching the sunrise & sunset. It was so beautiful. The only downside is there was no AC and the floors felt a bit dirty but overall a great place to stay for a quick trip to Hilo! There was a microwave and refrigerator as well so I got to store my leftovers from the night before and heat it up for breakfast. It was also nice watching locals out on the water. Theres some homeless walking along the road to get to the hotel — which made me feel a little skeptical but there is a security guard on property so that’s a plus!"

"Great hotel, friendly staff and good pricing."

"Food was great and most of the staff was very friendly. Kalena the pool attendant was extremely kind and went above and beyond on keeping the pool area clean and helped us with any questions aswell as recommendations for things to do on the island. I had a few small issues with my room but when i addressed these concerns with the front desk they went above and beyond to accommodate us and upgrade of room. Very attentive and understanding. This hotel is ongoing renovations so there was some things that were quite outdated but the hotel staff made sure help make our trip amazing "

"Amazing"

"We just had a amazing vacation at the property. It is one of the best property for your budget. We choose to upgrade the oceanfront room with meal and valet parking. You must do it if you want to enjoy it most. Only one thing turn me down was the walls between rooms are not good enough. I could hear what other room said when they speak big at night. Other than that it was one of my best place to stay."

"Clean room. Great staff. Beautiful property"