Search Hotels in Historic Kailua Village, Kailua-Kona

"Yes"

"Would definitely return "

"No"

"Room was dated feeling, did not feel like the most clean room, bathroom looked worn"

"no ocean view , there was a hot tub but we did not partake"

"There was ongoing construction duringour stay. Workers were on our lanai/balcony working during the day. It was loud, noisy and invaded our privacy. We had to vacate the room by 8:00 am and not return until 5:00pm due to the workers. The lanai/balcony was closed off and locked so we could not use it at all, even in the evening after the workers left for the day. There was construction scafolding and netting set up across our lanai obstructing our ocean view. The Kona Reef staff on site refused to contact Raintree Vacation Club management for us so we could file a complaint and discuss a resolution. We were informed by the Kona Reef staff there were no other available rooms we could move into. "

"Everything was perfect "

"My parents and I stayed in room 309 for 3 nights. Overall, we have a great vacation time here. Good: 1) Great location, walking distance to the restaurants and grocery stores. 2) Extraordinary views from the lanai, even better than expected. Although we live in the north-facing room, the side view of the ocean is also great, and the lagoon and mountain give more diversity. 3) Provide everything we need, from a fully equipped kitchen to all of the beach supplies. Great for a family vacation. Several acceptable drawbacks: 1) The check-in process is not really smooth. I know I made the reservation just the night before. But I did not get any check-in instructions. After we arrived, the front office was closed, and we didn't know who to consult. Fortunately, the emergency number works, and a staff member contacted me within 30 minutes to give us the code and let us in. 2) The whole building is a little old, even though it was carefully cleaned; some dust can be seen in the corner. There was a smell when we arrived, and we had to keep the lanai door open for several hours to refresh the air in the room. 3) The living room becomes crowded when I unfold the sofa bed. We have to fold it every morning and unfold it every night. 4) The laundry room opens 8 am-7 pm daily, a little inconvenient for me since I am used to doing laundry at night. "

"Room was 241 was horrible. When asked the owner to correct the issues They just accused us of insane things and ignored us. We paid to move respond. Expedia only reimbursed 1/2 because owner said they addressed it even though they didn’t. We had many pictures showing issues and zero attempt was made to correct it. Will we be use Expedia gain "