Hotel dekat Japanese Hill-and-Pond Garden

"You must check on your room. They overbooked my room. Th staff fixed me by giving me something comparable. From what I understand it's a fairly new hotel. It was a hickup that was quickly remedied."

"Awesome"

"Overall great stay but wished the towels weren't so paper thin! Stop being so cheap!"

"Everything was pretty good with the property. My only issue was with the parking situation. I did wind up getting a ticket because of alternate side of the street parking that I was not aware of. I wish there was some way at check-in that the front desk people would warn you when it’s an alternate side of the street parking zone that is my only complaint I would have paid for parking at the hotel, but there was no spot left available"

"Parking was convenient. Staff was helpful and kind."

"The hotel is decent, nothing extravagant but decent. The service is attentive, the breakfast is fine, nothing out of the ordinary for the price. The only bad thing is that it doesn't have private parking, so you have to look for a spot nearby. They should consider having microwaves in each room because the only one is in the cafeteria, and being on the 4th floor, you have to go down and up just to heat up an instant soup. Other than that, everything is fine and acceptable. It's a good place if...

"Love this hotel"

"Great room"

"Good location but tiny room, air conditioner blowing right on bed and patched with duct tape, not great amenities."

"Lamentablemente, esta fue la peor experiencia hotelera que hemos tenido. Nos hospedamos en este hotel con mi esposa y nuestro hijo esperando el estándar de calidad asociado a la marca Sheraton, pero la realidad fue completamente diferente. Desde nuestra llegada hubo inconvenientes. El lobby estaba ocupado por una fiesta con un nivel de ruido excesivo, lo que daba una muy mala primera impresión y hacía difícil disfrutar de un ambiente tranquilo. La primera habitación que nos asignaron tenía el...

"Everything was fine for an overnight stay. Room was comfortable, clean, and I got a good night's sleep. However, please be aware that there is no option for food in the hotel, but lots of options as soon as you walk out the door. No in-room safe, but they do have large lockers in the lobby for you to store luggage if you arrive before check in time. No mini fridge either. The bathrooms are fine. All in all, I would definitely book future stays here for short trips. Staff were very pleasant,...

"The lobby looks nothing like the photo on the hotel profile. It is small and dingy. The front desk clerks sit in glass box-for security reasons. The condition of the property is rundown with attempts to cover it with some loud patterns on hallway walls and floors. Our room had a strong unpleasant smell of dirty carpet and some cleaning supplies. The bathroom has a barn door, which you can't close property. The bathroom was ok. The towels have been white a long time ago-not anymore and they are...

"Breakfast: So, when I purchased the itinerary it stated breakfast included. Went for Breakfast the 2nd day of my stay, the staff looked on a list they had with who “paid” for b/f, seated us. After we done eating they came over & told us to pay $70 because they’re not apart of the hotel & a lengthy story. This is very poor communication & embarrassing for my family & I. Do better!!!"

"The hotel smells clean enough - they definitely use Fabuloso. But we were placed in an oddly cut up basement room, with no real closet (an Ikea closet), no real windows, an oversized ac unit in the window, and bathroom doors that didn’t lock and they were some odd French split doors. The breakfast was… food. The food area is too small a room for the size of the hotel and it’s hard to find a seat and have space to move around. I asked to move upstairs but they claimed to be booked. The a/c was...

"Great location, clean, nice staff."

"Extremely loud- outside subway line is right out the windows and the neighborhood is super noisy not to mentioned the sketchy guests banging doors, blaring loud music and arguing at all hours of the night- wish I could give zero stars. We weren’t able to sleep at all. No dryer, no coffee maker, no closet- there is a small hanging bar but no hangers. Not clean, yuck, I wish we had left this place the minute we got there. The tissue box had 2 tissues in it, had to staff ask for anything and...

"clean room great staff great air conditioning there is a complimentary breakfast there but I didn't really partake on it but It looked good. The only weird thing was there wasn't a full closing shower door for the shower And that took some time to get it used that. other than that great time,I would highly recommend the place"

"The hotel pictures make it seem like the property is great overall. However, when I arrived, the front desk clerk was behind bulletproof glass, which immediately made me question how safe the area was. I was also charged $50 for an early check-in even though I arrived only an hour and a half before the standard check-in time after coming from the airport. The room floor was not clean at all, and the pillows had noticeable yellow stains. There were also visible signs of humidity and water damage...

"Love this hotel, friendly and welcoming staff. Very good location, near to the subway and can you can walk over the Brooklyn bridge"