Search Hotels Near John Ball Zoo, Grand Rapids

"Probably one of the worse places I've stayed. It was dirty, smelled, the bathroom shower was busted. When I asked if they could change my sheets I was brought the sheets to change my own bed. The staff and the mates lingered in the lobby and smoking section. The ladies at the desk were at least pleasant when we came to the desk."

"It was convenient, next to the highway and close to the downtown area. Room was clean but small. Shuttle service was great, our shuttle driver Veronica was very nice and fun! No complimentary breakfast."

"The ice machines were out and the hotel had one bag of ice to use for guests, so needless to say we did not have ice anywhere in the hotel the entire stay. The pool area had no working lights. Our room had not been cleaned well as they're were DOZENS of old.room keys in our closet area and a Tupperware of dog biscuits (obviously brought by a previous guest) that was forgotten on top of the microwave cabinet. The restaurant was 'under construction' to get back to code. We stayed here two years ago and the hotel was 'under construction'. NOTHING has changed. Very outdated and seemingly no one cares. The only amenity that they did have was a coffee bar and when i went down at 9am they were out of coffee. Horrible. Neighbors woke us up with screaming kids at 7am on a Sunday and the front desk didnt even answer the phone. The front desk staff at check-in was pleasant and very nice. The only good part of the stay."

"Had to switch rooms due to uncleanliness, second room shower door wasn’t easily closed so water went everywhere, yard poorly up kept , bar in restaurant not open."

"Good stay overall. Nice hot breakfast in the morning"

"Top notch"

"The staff was very pleasant, welcoming and helpful. We had to check out early because of illness and they were so very nice."

"This should maybe be a 1.5 star hotel if that. The rooms had chipped and peeling paint, windows that could open (dangerous for 4th floor with no screen), wood to hold up the sink, sink that drains slowly and tub that fills when showering. One room had a fire, so the halls still smell like smoke. The pool had a strange film over it along with mold on the walls in the pool area, so we chose not to chance it. The breakfast could hardly be called that. They offered dry donut holes, bagels and cereal. No protein or fruit of any kind. There’s also notes on the doors that for your safety to bolt the door. Wouldn’t stay again and wouldn’t recommend to anyone. Definitely not a Baymont quality that I’ve stayed in before."

"We stayed in the Arizona sweet. Doors to our bedroom were locked. We were unable to get a rollaway. They brought wet sheets and blankets. The amenities were subpar in the room. The pool and space was disgusting with hair floating all in pool and around the pool deck."