Journal Square hotel guide. Highgate Independent hotel in Journal Square, Jersey City

"Christopher at the front desk greeted us warmly when we checked in and was very helpful. The room was comfortable and the view was great. We enjoyed the stay very much. "

"Clean room and great location."

"No ventilation in the bathroom, clogged sink and paint following apart from the ceiling.We found small toy next to the bed showing the quality of the floor cleaning. Lobby was renovated and ok ."

"Very friendly staff and perfect location!! Excellent beds ! A very safe place to stay!!"

"I wish it had a little refrigerator in room and they should offer water also."

"Estábamos de aniversario y ni siquiera una felicitación. Al llegar no funcionaba un elevador entonces el acceso era una pérdida de tiempo estando de vacaciones. Tuvimos que pasar más de 40 minutos esperando para subir a la habitación porque dos elevadores estaban dañados, uno llegaba solo al piso 6 y el único que funcionaba demoraba demasiado ya que eran 31 pisos. Nos quejamos y el personal fue grosero y no hicieron nada. Cobran Resort Fee pero no lo utilizan en las instalaciones entonces nos sentimos estafados y perdimos mucho tiempo con el problema de los asensores. Muy mal servicio al cliente."

"Great location.. close to the subway and time square! Great vibe! Friendly staff "

"Everything closed earl"

"Friendly staff, great location, clean and nice facilities. Would have liked warmer water for the shower, however."