Cari Kastel di Kauai

"Staff can use a customer service training. Staff is not friendly. The people in the front are rude and don’t have basic manners like greeting you. The only people who are friendly in the whole hotel are the people in the valet. Rooms also don’t get clean every day but every other day. Overall not a bad place to stay but I would explore other options first."

"We were some of the first guests to stay at this hotel. This facility is absolutely beautiful and will definitely become a great place for people to stay and enjoy. The location is close to the airport and a lot of restaurants and stores. The property has parking that's not to far from the building. The room was well decorated and the sheet and pillows were definitely the Hilton level. The staff was super friendly and helpful from beginning to end with them helping us and suggesting places to...

"Room on the first night had a mattress that was 10 to 15 years old. Springs were so broken there were two body shapes in the mattress 4 to 6 inches deep. Couch was old and dirty. Room smelled of body odor. After complaining the next morning, we were told nothing else was available, but another mattress cover was offered. Then after much heated exchange explaining we bought a room and it was not suitable for anyone to stay in, we were offered a room but was a downgrade from ocean view to...