Kennet & Avon Canal Trail hotel guide. Hilton Hotels hotel in Kennet & Avon Canal Trail, England

"Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality."

"Great city centre location, but with nice, quiet rooms. Smart decor - it's a former Radisson hotel - and the staff were all friendly and welcoming. "

"Room had broken light fitting , cob web ,and stain on the carpet ,about to run a bath and there was someone else hair in the bath and on the wall so as wanted to get ready to go out cleaned it ourselves then run myself a bath gets it and all of a sudden the water is brown scummy and something brown floating around realised it was rust coming of the rusty dirty tap/ water drainer - reported to reception oh sorry and that was it . Pillows are like air not in a good way no good for side sleeper couldn’t sleep for hours then woke up with sore neck , asked for another pillow was told if they can find one we can have one One was left in the room so at least that was sorted ., furniture chipped such a shame as could of stayed elsewhere for much cheaper but it’s where we stayed for our anniversary last time and planned on returning here in the future but I think we will look elsewhere now"

"Nice, renovated room and bathroom. Very spacious and clean. Great breakfast and great location."

"Let’s start with the hotel itself, it is stunning, tucked away but also walking distance from pretty much everything, the main lobby is beautifully decorated, spotlessly clean and easy to get to. The room - It was one of the courtyard rooms, it was spacious, clean, well-appointed and the bed was wonderful, the courtyard is accessible from the room itself through some French doors and very private, it has a good sized TV and the bathroom was wonderful, they give you good quality loo paper (Yes, that’s more important than you think.) Tea and coffee with a coffee machine and the room even had a radio. All in all, 10/10. The Bar – It is a small personal bar, but there are lounges to relax so plenty of space even though it feels personal, a huge selection of drinks and cocktails to choose from and expertly put together and severed by staff that know what they are doing, we will talk about them soon. The Restaurant – We had breakfast and 1 evening meal here, and the food was amazing, good quality and cooked to perfection, and excellent range to choose from, good portion sizes and served quickly without being rushed. The Staff – Well what can I say? The staff were second to none, from the minute we walked throu"

"Excellent location, really helpful staff- especially at the bar, and a great pool and steam room. Outstanding"

"Very nice breakfast, gym 24/7, central location"

"Exceptionally clean. Helpful staff. Great location. Despite being in a busy area I didn’t hear any noise. The rooms are tiny. Great for 1 but I would have struggled if I’d booked for a couple. I had a fab time and would definitely recommend for solo travellers"

"Not the best start when the fire alarm went off just after we'd arrived. Towels weren't changed until 4 pm. Long wait in restaurant. No sandwiches available on room service."