Exterior

Reviews of Holiday Inn Express & Suites Kingston Central, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1107 reviews" "
Rating 8 - Good. 301 out of 1107 reviews" "
Rating 6 - Okay. 87 out of 1107 reviews" "
Rating 4 - Poor. 49 out of 1107 reviews" "
Rating 2 - Terrible. 35 out of 1107 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sirinatha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front office desk is very poorly managed. Was told I will be given a room on the 4th floor and then was given a 2nd floor room. Also when I asked for some hot water they refused to give it me saying the buffet is over. They do promote their coffee tea booth saying it’s 24 hours available. What a joke !
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great breakfast!
Stayed 1 night in May 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Amenities
It was perfect for a family! The kitchenette, pool, hot tub and huge variety of food for breakfast was a huge plus. Staff was incredibly thoughtful and friendly, especially to our kids.
Stayed 3 nights in May 2024

8/10 Good

Walid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay with amazing staff. I highly recommend
Stayed 2 nights in May 2024

2/10 Terrible

Hasan

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Only connecting room was available which was not mentioned when booking online and have some other guests in connecting room. Connecting door was suspected to be opened from either side without any hassle. Spending night with privacy concerns. Wouldn’t recommend the place in busy days and also information on web was not completely updated during booking.
Stayed 1 night in May 2024

10/10 Excellent

Marie-Henriette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved the room, very spacious. The mattress a bit inconfortable but for one night not too bad. Still slept but my husband woke with a bit stiff back. Other than that we loved our stay. As for the parking we had to do the circling around , we almost parked at a motel behind the property but first we took one last round and luckily one car had just left so we were able to park.
Stayed 1 night in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sacha

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful area loved our stay
Stayed 1 night in May 2024
Response from Andrea C. on 17 May 2024
Hello Sacha, Thank you very much for your comments regarding your recent stay. We are glad you chose to stay with us on your visit to Kingston, and we are very happy you had such a great experience while you were here.Sincerely, Andrea C.

10/10 Excellent

Neil

Liked: Cleanliness, property conditions & facilities
Very clean professional staff Good breakfast Very nice room
Stayed 1 night in May 2024
Response from Andrea C. on 17 May 2024
Hello Neil, Thank you so much for taking the time to write a review of your stay with us. We appreciate your feedback and were glad to read that you enjoyed your room and the breakfast buffet. We hope to have the opportunity to welcome you back again in the future. Sincerely, Andrea C.

10/10 Excellent

susan

Beautiful and comfortable property.
Stayed 1 night in May 2024
Response from Andrea C. on 17 May 2024
Hello Susan, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely, Andrea C.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy staying here when traveling for work. They have a great complimentary breakfast and comfy beds.
Stayed 1 night in May 2024
Response from Andrea C. on 17 May 2024
Hello Jennifer, Thank you so much for your review of our hotel. We were pleased to hear our hotel was a good fit while you were travelling for work. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely, Andrea C.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andrea C. on 17 May 2024
Hello Elaine, Thank you for choosing to stay with us and for taking the time to write a review. We appreciate your positive feedback and hope to welcome you back again. Sincerely, Andrea C.

6/10 Okay

Will

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a random fee for parking that wasn't disclosed anywhere or communicated to me in any way. I've never had to pay for parking in a city this small before. There's a plaza across the street where I could have just parked for free. This fee was pretty ridiculous.
Stayed 2 nights in May 2024
Response from Andrea C. on 17 May 2024
Hello Will, Thank you for taking the time to share you feedback from your recent stay with us. We do list our parking fee on the Expedia website, it can be found in the Important Information section of the website. You feedback has been shared with our management team and will be kept in mind for the future. Sincerely, Andrea C.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andrea C. on 17 May 2024
Hello Susan, Thank you so much for your review of our hotel. We really appreciate your positive review and we hope you will visit us again.Sincerely, Andrea C.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly evening staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should not be a charge for parking. You know we will be coming by car . It is a misleading to charge for a room but add on an extra charge so that the room rate looks lower.
Stayed 1 night in Apr 2024

8/10 Good

Hannah

Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

sailagoban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andrea C on 24 Apr 2024
Hello Devon, Thank you for your review and for choosing to stay with us. We were thrilled to read that you had a great stay and hope to welcome you back again. Sincerely, Andrea C

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms. Elevator noise is noticeable in adjacent rooms. Nice place to stop.
Stayed 1 night in Mar 2024
Response from Andrea C on 24 Apr 2024
Hello Thierry, Thank you for your review and for choosing to stay with us while you were in Kingston. We were happy to read that you had a great stay and enjoyed your guest room. I have shared your comment about the elevator noise with our maintenance team and they are following up. Thank you again for your feedback. Sincerely, Andrea C

8/10 Good

Puneeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay
Stayed 1 night in Apr 2024
Response from Andrea C on 24 Apr 2024
Hello Puneeth, Thank you for your review and for choosing to stay with us. We were happy to read that you had a good stay and hope to welcome you back again. Sincerely, Andrea C

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Area
Stayed 1 night in Apr 2024
Response from Andrea C on 24 Apr 2024
Hello Steve, Thank you for your review of your stay. We were glad to read that you had a great stay and appreciate you taking the time to share your feedback. We hope to welcome you back again in the future. Sincerely, Andrea C

10/10 Excellent

Jennah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convienient! Room was super clean and very modern. All the staff were super friendly and the breakfast options exceeded my expectations. Will stay here again and recommend to anyone staying in the area!
Stayed 1 night in Apr 2024
Response from Andrea C on 24 Apr 2024
Hello Jennah, Thank you for taking the time to write a review of your stay. We are so happy that you enjoyed your stay and found your room to be clean and modern. We have been working hard to provide a variety of breakfast options for our guests. Thank you for feedback, we look forward to welcoming you back again. Sincerely, Andrea C

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrea C on 24 Apr 2024
Hello Dallas, Thank you for your review and for choosing to stay with us while you were in Kingston. We appreciate your feedback and look forward to welcoming you back again. Sincerely, Andrea C

10/10 Excellent

Gowri Shankar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. We enjoyed our stay here
Stayed 1 night in Feb 2024
Response from Andrea C. on 24 Apr 2024
Hello Gowri Shankar, Thank you for your review and for choosing to stay with us. we are so glad that you enjoyed your stay and found the hotel very clean. Our staff work hard to ensure our guests have a great stay and we are happy your were able to see their efforts. Sincerely, Andrea C.

10/10 Excellent

Prasanna

Good stay
Stayed 1 night in Apr 2024
Response from Andrea C. on 24 Apr 2024
Hello Prasanna, Thank you for taking the time to write a review of your stay. We appreciate you feedback and were happy to read that you had a great stay. We look forward to welcoming you back. Sincerely, Andrea C.

10/10 Excellent

Anthony

Stayed 1 night in Apr 2024

4/10 Poor

Stephenie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The thermostat and heater did not work in our room, and it was freezing. The staff could not fix it , and by 9:30 pm they gave up and left as we had to sleep. The gave extra blankets which was nice, but it was an uncomfortable night.
Stayed 1 night in Apr 2024

10/10 Excellent

Chris, Huntsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need is in walking distance
Stayed 2 nights in Apr 2024
Response from Andrea C. on 24 Apr 2024
Hello Chris, Thank you for your review and for choosing to stay with us while you were in Kingston. We appreciate your feedback and were glad to read that you were able to take advantage of our location. Its nice to be able to walk to shopping, restaurants, and a movie theatre. Sincerely, Andrea C.

10/10 Excellent

Bradley, Conception Bay South

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean. Located close to shopping and dining options.
Stayed 1 night in Apr 2024
Response from Andrea C. on 24 Apr 2024
Hello Bradley, Thank you for taking the time to write a review of your stay with us. We were happy to read that you had a great stay and found our staff friendly and the hotel clean. Being located close to shopping, restaurants and a movie theatre within walking distance is certainly a plus. We hope to have the opportunity to welcome you back again. Sincerely, Andrea C.

10/10 Excellent

Sara

Stayed 1 night in Apr 2024

6/10 Okay

Susan

Business traveller
Solid place to stay while working on the road. Bathroom was just not as clean as usual.
Stayed 2 nights in Apr 2024
Response from Andrea C. on 12 Apr 2024
Hello Susan, Thank you for your review and for choosing to stay with us. You comments regarding the bathroom have been shared with our housekeeping manager so we follow up with our housekeeping staff. We hope to welcome you back again and provide the experience you have come to expect. Sincerely, Andrea C.

10/10 Excellent

Amy

Travelled with group
Excellent
Stayed 1 night in Apr 2024
Response from Andrea C. on 12 Apr 2024
Hello Amy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thank you for choosing to stay with us, we hope you will visit us again. Sincerely, Andrea C.

10/10 Excellent

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience
Stayed 2 nights in Apr 2024
Response from Andrea C. on 12 Apr 2024
Hello Nitin, Thank you for taking the time to write a review of your stay. We were very happy to read that you had an awesome experience at our hotel. We hope to have the opportunity to welcome you back again. Sincerely, Andrea C.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean and staff really nice
Stayed 1 night in Apr 2024
Response from Andrea C on 12 Apr 2024
Hello David, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Andrea C.

8/10 Good

Roberto

Stayed 1 night in Mar 2024
Response from Andrea C on 24 Apr 2024
Hello Roberto, Thank you for your review and for choosing to stay with us while you were in Kingston. We appreciate your feedback and were glad to see that overall you enjoyed your stay, We hope to welcome you back again. Sincerely, Andrea C

8/10 Good

Therrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest and cleanest Holiday Inns I've ever stayed in. Well done to the Kingston crew.
Stayed 1 night in Apr 2024
Response from Andrea C. on 12 Apr 2024
Hello Therrin, Thank you so much for your wonderful review. Your comments have been shared with all of our staff. We hope to welcome you back again on a future trip to Kingston. Sincerely, Andrea C.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Apr 2024

6/10 Okay

Amélie

Liked: Cleanliness
Not a good location
Stayed 1 night in Mar 2024

2/10 Terrible

Kent

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We planned a weekend getaway in Kingston for a day of shopping, dining and a lovely evening at our hotel followed by a slow, pleasurable drive home the next day. Kingston did not disappoint on the shopping and dining; however, our hotel stay was horrible. In addition to the other guests, there was a young sports team staying at the hotel. While the parents of the players were having a party in the hotel lobby, the children were left unsupervised upstairs running the halls screaming and ringing room doorbells. I contacted the front desk about stopping this behaviour so we could all get a good night’s sleep. They promised it would be rectified but failed to control the kids and the parents. Subsequent calls to the front desk did nothing to solve the issue. By now, we were wide awake and quite upset so we decided to leave and make the 2.5 hours drive home. The hotel staff did a terrible job of providing us with a quiet place to get a good night’s sleep which we feel is a reasonable expectation of a hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

suezan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything about this hotel. Very clean, breakfast was great, rooms were spacious.No complaints at all.
Stayed 2 nights in Mar 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Clean room. Comfortable bed.
Stayed 2 nights in Mar 2024

8/10 Good

Destiny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Brandi

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was amazing definitely a core memory 💗
Stayed 2 nights in Mar 2024

10/10 Excellent

suezan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how the rooms are clean & spacious.Close to shopping , restaurants and a short drive to the Vista Arena where we are coming and going.Go Quinte U11 AAA Hockey Team.
Stayed 1 night in Mar 2024

10/10 Excellent

Garvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Carolyn

Stayed 1 night in Mar 2024

6/10 Okay

Debbie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024