Search Hotels Near Lady Heyes Crafts and Antique Centre, Frodsham

"I have stayed here many times before and not really experienced any issues. This time the check in wasn't to my satisfaction. I booked a studio room with a double bed only to be given room 16 with 2 single beds. The receptionist also asked for ID and took a photo of my drivers licence which I'm sure is a breach of GDPR. Communication with receptionist could have been better. Also thought the security could have been better as the front door was left ajar all thought out my stay. I am due to stay here x2 further times this year so hopefully things will improve. "

"No problems"

"Good Dtay"

"Dirty rooms, rude unprofessional staff"

"Lovely hotel, will definitely stay again"

"We arrived late in the evening and the welcome was a little underwhelming (must have been a long day). The only slight issues with the room were a downlighter hanging from the ceiling and the plug not sealing the bath properly, so we were time limited in the bath before all the water escaped! These were minor issues and not deemed worthy of reporting. Room cleanliness and comfort was very good and slept well. Day 1 breakfast was a bit of a let down, in as much as mugs supplied were all dirty and when we selected plates for the buffet, the first 6 were also dirty. The staff on that day were behaving like school kids and clearly waiting to go home! I did mention the cleanliness as I left. Breakfast day 2 was like we'd walked into a different restaurant. Much more professional and clean cups! Our final advice we gave them on food (we both work in catering) was that they didn’t have any clear allergy information displayed for breakfast. As it is a buffet there are no menus and we were not asked about allergies. During our stay, I managed to lose my room key. I was anticipating an ordeal over it, but quite the opposite. We were assisted by a very friendly gentleman on reception. Also on checkout we were greeted in a very warm welcoming manor. Would have been nice to have had that on arrival! All in all. A good stay. Nothing in life is perfect and despite those few issues, we would happily stay there again. "

"Amazing place , clean rooms and superb staff . Cant fault it and so cheap "

"Nice location. Everything fine. Nice to have 2 chairs in a double room, often other places only provide 1. I have no problems with anything here, but if you're looking for points for improving ratings, I'd say TV could have been bigger (couldn't really watch it from the bed in room 6), and it would have been nice to be able to help yourself to breakfast items like cereals, milk, juice."

"Arrived to food in the fridge, scraps in the sink and a dirty bathroom. No hand towels or soap, and the beds looked slept in. There was a phone charger plugged in at the sofa. Looks like someone is living there. The landlord refunded in full, seems their cleaner may have misled them so not necessarily their fault but wouldn't stay again"