Search Hotels Near Las Plazas Outlet Lerma, Lerma

"Everything was perfect. Would stay again"

"Great location and clean room!"

"Everyone is very friendly "

"Dishonest staff, no management on site, ruined our one day in Mexico City. If you value your time, do not book Park Condesa by Capitalia. I booked this property for one night based on the apartment-style concept and the Condesa location. What I got was a string of failures that ruined our only day in Mexico City. Pre-booking: simple questions about transfer pricing and early check-in took 22 hours and a follow-up email to get a partial answer. My assistant ultimately had to call to get straight pricing. On arrival at 9 AM, I was told the property was "fully booked" and early check-in was impossible. I had personally verified availability the night before — 10 units were listed as available. The cleaning lady later confirmed to me directly that the property was almost entirely empty. They lied to my face on arrival. There is no manager or front-desk presence. Only a cleaner and a security guard, neither with authority to resolve anything. When I was finally allowed into the room hours later, the security guard could not figure out how to open the door and I was locked out for an extended period. Once inside, the smoke detector beeped every 30 seconds and the AC was broken. I sent a detailed email to management requesting a partial refund. They ignored it. Then sent me an automated message asking me to leave a 5-star review. Dishonest, absent operation. Avoid."

"Great location!"

"Super clean and practical place to stay especially if you intend to stay more than a few days. The room had a fully functional kitchen and LR/DR area, large fridge, 2 bedrooms with more than adequate storage and a spacious bathroom. Free laundry facilities, gym and a open deck accessible only to the hotel. The staff is efficient, friendly and professional. The area is good for restaurants, grocery stores and not too far from the Museum area and huge park."

"It was great"

"I love this hotel! It’s beautiful, and staff is very friendly. The location is incredible, everything is close by. I loved the room and the beautiful view. The food and drinks were amazing. I recommend this hotel 100%"

"Rooms were very spacious, nice and the room service was excellent. Staff were very sweet. Would recommend. Gym space was very nice and fully functional- you could do everything except power lift. Restaurants in the hotel very nice. Bathroom was spacious The only cons: bed was lumpy and the swimming pool was small and filled so not really usable. Facilities were a little old"