"We got a standard room (200,000 IDR) instead of the superior room that we had booked (450,000 IDR). The host arrived the following day - he didnt even care to answer the phone. No compensation offered, he only said it was miscommunication between the booking server and him and that the standard room is the SAME as the superior room.
The room we stayed in had a broken bed, a window impossible to close, absolutely reeking toilet due to not working sewer system, the door lock stuck so the host...
"Servicio muy bueno traslado desde el Hotel alegro puerto gratuito habitaciones espaciosas una piscina agradable sin duda tiene una buenísima relación calidad precio"
"Staff was very nice and helpful. Room was a bit dirty. Bathroom was dirty. Breakfast was ok and brought to room. Overpriced but not a terrible place. It was located 15 minute walk from anything."
"From service to facilities, it was a terrible experience. The staff is incompetent and unhelpful. The check-in process was frustrating, it seems they didn‘t have our booking in the system for 2 rooms. The rooms were still being cleaned even though we arrived in the evening.
The water in the shower didn‘t run. The AC didn‘t work. The doors didn‘t close. The curtains on the bed smelled. The wifi barely worked.
The way up to the receptions and the rooms is very steep, maybe difficult for less fit...
"Skrækkeligt hotel. Personalet kunne ikke finde vores reservation, da vi fik et værelse måtte vi bede om håndklæder og toiletpapir, lagner var beskidte. Der var ingen rengøring på værelset i de 3 dage vi var der, måtte igen bede og rene håndklæder og toiletpapir... Der var ellers rigeligt med personale. Der var ingen information om stedet og der var svært at kommunikere med personalet, vi kunne læse os til i andre anmeldelser at der var en cafe som havde morgenmad, men ingen fortalte os om det...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"Very friendly staff, quiet rooms even though located in busy area in Seminyak. Close to the beach and offers a free shuttle. Would definitely come back and recommend this hotel to anyone wanting easy access to everything. "
"The entire resort is incredible - beautiful grounds, easy access to ocean, and great amenities but the real plus are the people. The staff makes this resort special with their kindness and care. Highly recommended!"
"Great value! Rooms are clean and up to date. Food is decent and along with the drinks, very reasonably priced. Incredibly friendly and helpful staff. I’d booked somewhere else in Kuta (Eden) but after digging deeper into the reviews, I’d realised there was something dodgy with its Star rating as the ones with actual stories to tell were negative and had pictures of the real room quality. The Kuna is genuinely lovely if you are looking for quality on a budget. "
