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"The reason I haven’t scored 5 is that Expedia sold us a room that had issues with noise / cooking smells as it’s above the kitchen and is noisey and smelly when the staff are cooking. We stayed in a room named Helvellyn and Expedia didn’t state any issues with any rooms. If we had booked direct with the queens head it details the room helvellyn as having issues with noise etc due to it’s proximity to the kitchen. I think Expedia have been misleading not detailing the facts about that particular...

"We booked one of the nicer rooms. It seemed like a renovation project had been started but not finished. Half the wooden floor had been sanded and in places patched, the rest was stained. Shower was a clunky 70’s spa tub which ran hot and cold without any changes to the lever. Cupboard with glass doors was missing glass in one of them. Exterior of the hotel looked run down. On the plus side the staff were friendly and very helpful and the cooked breakfast tasty. Parking was fine and location was...

"Great location Very good staff. The Winander section has its own very helpful staff and breakfast with great views. The room we had was a very spacious and well designed. My only comment was a shaving mirror would have been useful given the distance to the actual mirror. The spa access for hotel Guests was somewhat more limited than expected and the outdoor areas were completely separate and require extra payment. What is left in the swimming pool area is a little bit more limited than similar...

"The bed sheets felt a bit tight, and it would be helpful if the rooms had a telephone to allow guests to easily communicate with reception when needed."